Customer Support Features

Turbocharge Customer Support & Efficiency with CHAT App Tools

Revolutionize Support for Ecommerce Lead Gen & Customer Service!
For ecommerce lead generation, streamline inquiries into qualified leads with smart routing, instant replies, and omnichannel capture—fueling sales pipelines effortlessly.
For customer support, slash response times, delight users with AI-powered tools, and unify all channels in one intuitive hub, turning support into a growth engine.

Boost Clients’ Support Efficiency with Our Tools

Handle every conversation and user from a central hub, ditching scattered tools forever. Now it’s just you and the customer—seamlessly linked via CHAT App. Dive in today?

Manage Conversations

Oversee all chats in a single, intuitive dashboard. Hunt down discussions, erase notes, track live user presence, and spot typing activity as it happens.

• Delete messages
• Download conversations
• Search for conversations
• Online and typing status

Knowledge Base Articles

Speed up resolutions and cut agent workload with a built-in, multi-language help hub. Whip up a dedicated resource zone or embed it in chats within moments.

• Dedicated articles page, demo here
• Search articles widget
• Categories
• Multilingual

Message Editor

Craft flawless replies using 3000+ emojis and markdown for sleek formatting. Delight users with voice clips, plus drag-and-drop media and files.

• Text formatting and markups
• 3000+ emojis
• Attachments
• Voice messages

Saved Replies

Slash repetition with pre-saved responses—no more retyping basics. Link them to the chatbot for on-demand auto-replies and dynamic queries.

• Insert by keyboard shortcut
• Save and reuse messages
• Connect to the chatbot to auto-generate responses

Departments

Sort chats and allocate teams to specialists. Set transfer logic so queries always reach the perfect handler. Dispatch department-tailored email alerts.

• Department email notifications
• Update conversations department
• Restrict access to conversations

Notifications

Keep engagement alive—never miss a beat with our full notification suite.

Email

Ping users and team via email on every incoming message.

Push Notifications

Notify users and team via push alerts for fresh messages.

Desktop Notifications

Trigger desktop pops for users and team on new messages.

SMS Notifications

Send text alerts to users and team for each new message.

Flash Notifications

Flash the browser tab title with every new arrival.

Sounds

Chime on every incoming message.

Red Counter

Show a red badge with unread message count.

Agents and admins

All notification types work in the admin zone too.

More are coming

Fresh notification options rolling out soon—watch this space!

Real-time Queue

Inform visitors of their queue spot and wait time live. Evenly spread chats across online agents and cap active sessions per person.

• Waiting time and queue position
• Set max concurrent chats limit
• Updates in real-time

Routing and Agent Assignment

Distribute chats fairly to free agents or let users pick favorites. Optimize flow and delight with clever assignment smarts.

• Auto-route chats to agents fairly
• Let your users select their preferred agent

Email Piping

Respond to emails from your inbox and morph them into chats. Customers reply via email too! Skip server tweaks—just add IMAP/POP3 credentials.

• Reply to users via email
• Users can reply by email
• No server-side configuration
• Multiple email accounts

Omni-Channel Experience

Unify WhatsApp, Facebook, Telegram, SMS, emails, tickets, and chats in CHAT App. Centralize comms to save hours.

• WhatsApp
• Messenger
• Telegram
• Slack
• Text Messages
• Emails

Translations in Real-Time

Chat fluidly in any language—auto-translate between user, agent, or bot for seamless global support.

• Two-way translations
• Translations in real-time
• Multilingual chatbot
• Powered by Google Translate

Smart Reply

AI crafts instant reply ideas for agents in real time, pulling from OpenAI and Dialogflow in the user’s tongue.

• OpenAI and Dialogflow suggestions
• Multilingual suggestions

Message Rewriting

One-click AI overhaul via OpenAI turns drafts into polished, friendly pros. Trigger on sentiment for perfect tone.

• Revitalize your messages with a friendly and professional touch
• Rewrite messages only when sentiment analysis triggers it

Spelling Correction

AI zaps typos in agent messages instantly, across languages—powered by OpenAI. Error-free chats, always.

• Fix any spelling mistakes
• Multilingual spelling correction

Smart Private Notes

Drop private notes on chats; AI auto-summarizes and pulls key info like links or contacts. Admin-eyes only.

• Automatically extract data such as URLs and private details
• Automatically generate conversation summaries using AI

Multi-User Direct Messaging

Beam real-time chats, emails, or SMS to users with personalized merge tags and auto-alerts.

• Support for emails, SMS and text messages
• Send messages to several users

Reports

Track chat performance and agent metrics at a glance.

• Daily conversations
• Missed conversations
• Average conversations time
• Registrations count
• Subscribe and follow-up reports
• Daily visitors
• Daily leads
• Daily users
• Articles searches and views
• Browsers and operating systems
• Agents ratings
• Agents response time
• Average agent conversations time
• Countries and languages
• More available and more are coming!

Agent Ratings

Capture post-chat feedback. Review scores per chat or agent, even gather via conversational AI on WhatsApp and beyond.

• View ratings by conversation and by agent
• Collect feedback conversationally on messaging channels

Tickets

Embed ticket zones site-wide for instant customer aid from one spot. Needs the Tickets app.

More details

Offline Message

Show custom banners or messages outside hours or when team’s away. Tailor timing, style, and triggers.

• Multiple message types and designs
• Display timetable
• Disable agents check

More Features

CHAT App packs powerhouse tools for any-scale operations.

• Transcript
  Grab chat logs as text files and share with users.
• Routing
  Fairly divvy chats among the team.
• Message Reply
  Quick one-tap responses, app-friendly.
• Tags
  Label and sort chats effortlessly.
• Agents Collision Detection
  Block duplicate agent handling.
• Automatic Updates
  One-click or auto plugin/app refreshes.
• Multilingual Platform
  41 languages built-in—add yours easily.
• Keyboard Shortcuts
  Boost speed with hotkeys.
• Attachments, Media and Lightbox
  Share files/media; preview pics in lightbox.
• Documentation
  Dive into full guides anytime.