Table of Contents

Messenger (Facebook & Instagram) Integration Overview

The configuration settings detailed below are specifically related to the Messenger application integration.

Automatic Sync Works with all accounts if you just link your facebook page and Instagram profile (business or creator) in one facebook business portfolio . then you’ll be able to link them in one click

Installation Process

  • Navigate to Settings > Apps and click on Messenger.
  • Complete the synchronization process by selecting at least one Facebook page. Subsequently, enter the returned information into Settings > Messenger > Facebook pages.
  • You are now finished. All incoming messages sent to the Facebook pages and Instagram accounts you selected will appear directly in the conversation admin area of CHAT.devad.io. Please keep in mind that only new messages will be synchronized; old messages will not be imported.
  • Once it’s done you’ll see you account info automatically added
1

App CreationCreate and Configure

  • Create a new developer account at https://developers.facebook.com/ or log in using your existing account credentials.
  • Create a new app and select Other as the app type. Then select Business. Enter a name for your app and skip selecting any Business portfolios.
  • From the left-hand menu, click on Add product and choose Messenger.
2

Webhook ConfigurationConnect data streams

Under the Configure webhooks section, click on Configure.

  • Retrieve the Callback URL from Settings > Messenger > Messenger and Instagram settings > Get configuration URL.
  • Set the Verification Token in Settings > Messenger > Messenger and Instagram settings > Secret key and save the changes, then use it to verify the webhook.
  • In Webhook Fields select the following items: inbox_labels, message_deliveries, message_echoes, message_reactions, message_reads, messages, messaging_account_linking, messaging_handovers, messaging_optins, messaging_policy_enforcement, messaging_postbacks, messaging_referrals.
3

Token GenerationConnect pages

In the Generate access tokens section, click on Connect. Select the pages you wish to sync and complete the connection process.

  • Under the Webhook Subscription column, click on Add Subscriptions. Choose the scopes you require: messages, messaging_postbacks, messaging_optins, message_reads, and message_echoes.
  • In the Tokens column, click on Generate. Copy the access token provided and paste it into Settings > Messenger > Facebook pages.
  • Copy the Page ID and Page Name and paste them into Settings > Messenger > Facebook pages.
  • Repeat these steps for all pages you wish to connect.
  • Save the changes and you are finished. The final critical step is to switch the app to Live mode.
Messenger Fb Ig

Instagram Sync Setup (Optional)

If you wish to synchronize Instagram in addition to Messenger, please follow these dedicated steps:

  • From the menu on the left side, navigate to Messenger > Instagram settings.
  • In the Configure webhooks area, click on Configure. Repeat the exact same configuration steps you previously completed for Messenger.
  • Under the Webhook Subscription area, click on Add Subscriptions. Select the following scopes: messages, messaging_postbacks, messaging_optins, messaging_seen.
  • Enter your Instagram ID in Settings > Messenger > Facebook pages > Instagram ID. To retrieve it, open your web browser and enter the following URL format: https://graph.facebook.com/FACEBOOK-PAGE-ID/?access_token=ACCESS-TOKEN&fields=instagram_business_account. Ensure you replace FACEBOOK-PAGE-ID and ACCESS-TOKEN with the corresponding Page ID and access token from the Facebook page that is linked to your Instagram account.
  • Save the changes and you are done. The final step is to put the app in Live mode.

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CHAT App, Facebook & Instagram Messenger,

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