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We are thrilled to announce that you can now link your WhatsApp account through our partner, 360dialog. This is a great step toward integrating the native WhatsApp Business API.

Setting Up Your 360dialog Account

If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign up
for a 360dialog account and then add your phone number.

You can follow the embedded signup process here: 360dialog Embedded Signup Guide

❌
Important: Please make sure your Hosting Platform
Type is set to “Cloud API hosted by Meta” in your 360dialog phone number settings. If it’s not, you must change it.
Click here for
instructions on how to change it.

Using a Number Already on WhatsApp Business App?

You might want to use a phone number that you are currently using on your Android or iPhone WhatsApp Business App. That
is perfectly fine, but there is a catch. You must delete the account from the mobile app first.

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Warning: Deleting your account from the WhatsApp
Business App will erase your chat history. This process does not transfer or save your old messages.

How to delete your account:

  1. Open your WhatsApp Business App.
  2. Go to Settings.
  3. Tap on Account.
  4. Select Delete my account.
  5. Confirm the deletion.

Migrating from Another Provider?

If you are already using the WhatsApp Business API with a different provider (like Twilio) and want to switch to
360dialog, you will need to perform a migration.

Please refer to this guide for migration steps: Migrate to 360dialog

Connecting 360dialog to Chat.devad.io

Once your number is ready and your 360dialog account is set up, it’s time to connect it to Chat.devad.io.

  1. Log in to your 360dialog Dashboard.
  2. Navigate to the Left Menu > WhatsApp Accounts.
  3. Generate your API Key.
  4. Copy the API Key.
  5. Go to your Chat.devad.io dashboard.
  6. Navigate to Settings > WhatsApp > 360dialog settings.
  7. Paste your API Key.
  8. Click Synchronize now.
✔️
Success! Your system should now be connected.
Messages sent to your WhatsApp number will appear in Chat.devad.io, and you can reply directly from
there.
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Testing with Sandbox: You can also use a free
sandbox account for testing purposes. Learn more about the sandbox here. Note that the sandbox has limitations, such as no media
attachments.

Setting Up Message Templates

To start a conversation with a user who hasn’t messaged you in the last 24 hours, you must use a Template Message.
Where to find your template details:

  • Namespace: Go to Left menu > WhatsApp accounts > Details in 360dialog.
  • Template Name: Look in your 360dialog templates area.
  • Default Language: Look in your 360dialog templates area.

Custom Parameters

If your template uses dynamic variables (like a customer’s name), you can define them in the Custom parameters field in Chat.devad.io. Separate multiple values with commas.

You can use these merge fields:

  • {recipient_name}
  • {recipient_email}
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Note: The order matters! The first merge
field you list will replace the first variable in your template, the second will replace the second, and so
on.
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Language Compatibility: Chat.devad.io will try to
match the user’s language. However, some languages need specific codes:
• Use en_US instead of
en_GB
• Use pt_BR instead of pt_PT
• Use zh_CN for zh_HK and zh_TW
• Use
es_ES for es_AR and es_MX

Frequently Asked Questions & Billing

How does billing work?

The cost of using WhatsApp via 360dialog has two parts:

  1. 360dialog Fee: A recurring payment for the 360dialog service. The “API only” plan is usually
    the best fit.
  2. WhatsApp Conversation Fees: You pay WhatsApp directly for conversations. The first 1,000
    service conversations each month are free. Pricing depends on the message type and the user’s country. Check Meta’s official pricing
    here.

What are the limitations?

Compared to the Official WhatsApp API, third-party
providers like Twilio have limitations (e.g., Twilio has a 1600-character limit). We strongly recommend using the
Official WhatsApp API or 360dialog over other third-party wrappers when possible.

Do you provide support for 360dialog issues?

We cannot provide direct support
for 360dialog configurations or account issues. Please refer to the 360dialog documentation for help with their platform.

Categorized in:

CHAT App, WhatsApp,