Table of Contents

Shopify Integration & Synchronization

The Shopify integration is an exclusive feature for CHAT.devad.io. It seamlessly synchronizes your Shopify store data—including products and user details—directly with your chat platform, enabling a unified customer support experience.

Installation Guide

1

Install App

You must have an active Shopify store. Install the official CHAT.devad.io Shopify App directly from the store interface.

2

Enable App Embed

If the widget does not appear automatically, go to Sales channels > Online store. Click “Customize” on your theme, navigate to the App embeds section in the left menu, and toggle the CHAT.devad.io block to Active.

App Availability! If our application does not appear in the Shopify App Store, please contact our support team immediately for a direct installation link or assistance.

Chatbot & AI Capabilities

The system is designed to read your store’s data automatically. The chatbot can access products, collections, tags, variants, and vendors to intelligently answer user inquiries without manual data entry.

  • Activation: Enable the feature by navigating to Settings > Artificial Intelligence > OpenAI > Chatbot.
  • Multilingual Support: If your Shopify store uses multiple languages, set Settings > Chat > Language to Multilingual. The chat widget and bot will automatically adapt to the store’s active language.
  • User Sync: When a customer logs into your Shopify store, their details are automatically detected and synchronized with the chat system.

Displaying Products in Chat

You can dynamically display product cards or sliders within the conversation using merge fields. Replace 12345678 with your specific Product ID.

{shopify product_id="12345678"}

To display a slider of multiple products, simply add multiple IDs separated by commas within the shortcode.

Technical Details & Limitations

FAQs About Shopify

Q: How do I integrate the CHAT App chat widget with my Shopify store?
Install the CHAT App Shopify App in your Shopify store. If the chat widget doesn’t appear, go to Sales channels > Online Store > App Embeds and ensure the CHAT App block is active.

Q: Can the Shopify chatbot understand multiple languages?
Yes, the Shopify chatbot automatically detects your store’s language if you set the chat’s language to “store language” under > Chat > Language, enabling multilingual support.

Q: How does the Shopify chatbot retrieve product information?
The chatbot queries product details using tags, collections, variants, vendors, and product IDs synchronized with CHAT App , refreshed every 10 days.

Q: Can I display product cards and sliders in chats?
Yes, use the merge field {shopify product_id=”12345678″} replacing 12345678 with actual product IDs to show product cards or sliders in the chat.

Q: Does the chatbot synchronize logged-in Shopify user details?
Yes, the Shopify logged-in user details are detected and synchronized with CHAT App for a seamless customer support experience.

Q: Can I access customer details, order history, and cart items in CHAT App’s admin area?
Yes, detailed customer information, including order history and cart contents, is available directly within the CHAT App admin interface.

Q: Is product search in the admin area comprehensive?
The product pop-up search only searches by product title and product type.

Q: How often is Shopify data like collections, tags, and vendors refreshed?
These data elements are cached and refreshed every 10 days to enable efficient chatbot responses.

Categorized in:

CHAT App, Ecommerce Features, More Apps & Integrations, Features & Use Cases,

Tagged in: