How to Setup Telegram AI Agent & Chatbot
Integrating Telegram allows you to receive messages from your Telegram Bot directly into your chat dashboard. You can reply using AI agents or human support, creating a unified communication hub.
Installation & Activation
First, enable the integration within your platform. Go to Settings > Apps, select Telegram, and enter your license key to install and activate the app. If you are using the Cloud version, simply click Active.
Creating Your Telegram Bot
Access BotFather
Open your Telegram app or web version and search for @BotFather, or simply click this link: https://t.me/botfather. Click Start to begin interacting with the official bot creation tool.
Initiate New Bot
Type the command /newbot into the chat. BotFather will ask you to choose a name for your bot. This is the Display Name users will see in their contact list (e.g., “Acme Support”).
Choose Username
Next, you will be asked for a Username. This must be unique across all of Telegram and must end in ‘bot’ (e.g., AcmeSupportBot or acme_help_bot). If the name is taken, try a different variation.
Get API Token
Once the username is accepted, BotFather will generate an access token (e.g., 123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11). Copy this entire string.
Synchronize
Return to your chat dashboard at Settings > Telegram > Token. Paste the API token you copied and click Synchronize now. All future messages to your bot will now appear in your admin area.
Existing Bots: If you already have a bot, simply open BotFather, type /mybots, select your bot from the list, and click API Token to retrieve your key.
Features & Compatibility
Rich messages (like buttons or cards) are automatically converted to their Telegram native equivalents whenever possible. If a rich message type isn’t supported by Telegram, it will simply be removed from the text to prevent errors.
