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8 Min Read
1721

Departments, Queue and routing

Team Workflow & Conversation Routing Settings Scale your support operations with powerful distribution and organization tools. Departments give you the power to distribute conversations and assign various agents…

5 Min Read
604

Articles & Tickets Sections

Knowledge Base & Ticket Management Expand your customer support capabilities beyond real-time chat. This guide covers two essential modules: Articles and Tickets. Learn how to build a searchable Knowledge Base that…

8 Min Read
482

Language and Translations

Managing Languages and Translations effective communication requires speaking your user’s language. In this section, you will learn how to set up CHAT.devad.io to automatically detect user preferences or…

9 Min Read
1941

Having problems?

Setup, Configuration, and TroubleshootingGetting the most out of CHAT.devad.io starts with a solid foundation. This guide covers the essential steps to get you up and running—from verifying your…

9 Min Read
1705

Chat & Conversations

Conversations have a total of four different statuses: mark as read, archive, delete and restore. You can manage the status of a conversation by opening it in the…

5 Min Read
1397

Users & Access

Manage users from the Users area in the left menu of the admin area. You can import users from Settings > Users > Import users. Only CSV files…

1 Min Read
1512

Plans & Pricing

Simple Pricing, Powerful Features Select the plan that fits your needs below. From our lifetime Free tier to our high-volume Scale packages, every plan resets its quota monthly….

6 Min Read
1586

Installing CHAT Widget

Installation Options for Live CHAT widget Getting CHAT.devad.io up and running on your site is designed to be flexible, regardless of your technical setup. Whether you are running…

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