{"id":1739,"date":"2025-11-27T21:09:04","date_gmt":"2025-11-27T21:09:04","guid":{"rendered":"https:\/\/devad.io\/guides\/?p=1739"},"modified":"2026-01-28T18:22:36","modified_gmt":"2026-01-28T18:22:36","slug":"setting-up-your-360dialog-account","status":"publish","type":"post","link":"https:\/\/devad.io\/guides\/chat-devad-io-docs\/setting-up-your-360dialog-account\/","title":{"rendered":"Setting Up Your 360dialog Account"},"content":{"rendered":"\n
\ud83d\udca1<\/span>
We are thrilled to announce that you can now link your WhatsApp account through our partner, 360dialog. This is a great step toward integrating the native WhatsApp Business API.<\/div><\/div>\n\n\n\n<\/a>\n\n\n\n

Setting Up Your 360dialog Account<\/h2>\n\n\n\n

If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign up
for a 360dialog account and then add your phone number.<\/p>\n\n\n\n

You can follow the embedded signup process here: 360dialog Embedded Signup Guide<\/a><\/p>\n\n\n

\u274c<\/span>
Important:<\/strong> Please make sure your Hosting Platform
\nType is set to “Cloud API hosted by Meta” in your 360dialog phone number settings. If it’s not, you must change it.
\nClick here for
\ninstructions on how to change it.<\/a><\/div><\/div>\n\n\n\n

Using a Number Already on WhatsApp Business App?<\/h3>\n\n\n\n

You might want to use a phone number that you are currently using on your Android or iPhone WhatsApp Business App. That
is perfectly fine, but there is a catch. You must delete the account from the mobile app first.<\/p>\n\n\n

\u274c<\/span>
Warning:<\/strong> Deleting your account from the WhatsApp
\nBusiness App will erase your chat history. This process does not transfer or save your old messages.<\/div><\/div>\n\n\n\n

How to delete your account:<\/strong><\/p>\n\n\n\n

    \n
  1. Open your WhatsApp Business App.<\/li>\n\n\n\n
  2. Go to Settings<\/strong>.<\/li>\n\n\n\n
  3. Tap on Account<\/strong>.<\/li>\n\n\n\n
  4. Select Delete my account<\/strong>.<\/li>\n\n\n\n
  5. Confirm the deletion.<\/li>\n<\/ol>\n\n\n\n

    Migrating from Another Provider?<\/h3>\n\n\n\n

    If you are already using the WhatsApp Business API with a different provider (like Twilio) and want to switch to
    360dialog, you will need to perform a migration.<\/p>\n\n\n\n

    Please refer to this guide for migration steps: Migrate to 360dialog<\/a><\/p>\n\n\n\n

    Connecting 360dialog to Chat.devad.io<\/h2>\n\n\n\n

    Once your number is ready and your 360dialog account is set up, it’s time to connect it to Chat.devad.io.<\/p>\n\n\n\n

      \n
    1. Log in to your 360dialog Dashboard<\/strong>.<\/li>\n\n\n\n
    2. Navigate to the Left Menu<\/strong> > WhatsApp Accounts<\/strong>.<\/li>\n\n\n\n
    3. Generate your API Key<\/strong>.<\/li>\n\n\n\n
    4. Copy the API Key.<\/li>\n\n\n\n
    5. Go to your Chat.devad.io<\/strong> dashboard.<\/li>\n\n\n\n
    6. Navigate to Settings > WhatsApp > 360dialog settings<\/strong>.<\/li>\n\n\n\n
    7. Paste your API Key.<\/li>\n\n\n\n
    8. Click Synchronize now<\/strong>.<\/li>\n<\/ol>\n\n\n
      \u2714\ufe0f<\/span>
      Success!<\/strong> Your system should now be connected.
      \nMessages sent to your WhatsApp number will appear in Chat.devad.io, and you can reply directly from
      \nthere.<\/div><\/div>\n\n\n
      \ud83d\udcaa<\/span>
      Testing with Sandbox:<\/strong> You can also use a free
      \nsandbox account for testing purposes.       Learn more about the sandbox here.<\/a> Note that the sandbox has limitations, such as no media
      \nattachments.<\/div><\/div>\n\n\n\n

      Setting Up Message Templates<\/h2>\n\n\n\n

      To start a conversation with a user who hasn’t messaged you in the last 24 hours, you must use a Template Message.
      Where to find your template details:<\/strong><\/p>\n\n\n\n