{"id":1781,"date":"2025-11-28T19:45:46","date_gmt":"2025-11-28T19:45:46","guid":{"rendered":"https:\/\/devad.io\/guides\/?p=1781"},"modified":"2026-01-28T18:21:53","modified_gmt":"2026-01-28T18:21:53","slug":"how-to-enable-messenger-facebook-instagram","status":"publish","type":"post","link":"https:\/\/devad.io\/guides\/chat-devad-io-docs\/how-to-enable-messenger-facebook-instagram\/","title":{"rendered":"Messenger (Facebook &amp; Instagram) Setup"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"messenger-facebook-instagram-integration-overview\">Messenger (Facebook &amp; Instagram) Integration Overview<\/h2>\n\n\n\n<p>The configuration settings detailed below are specifically related to the Messenger application integration.<\/p>\n\n\n\n<div class=\"wp-block-greenshift-blocks-infobox gspb_infoBox gspb_infoBox-id-gsbp-899b0a7\" id=\"gspb_infoBox-id-gsbp-899b0a7\"><div class=\"gs-box green_type \"><div class=\"gs-box-icon\"><\/div><div class=\"gs-box-text\">\n<p>Automatic Sync Works with all accounts if you just link your facebook page and Instagram profile (business or creator) in one facebook business portfolio . then you&#8217;ll be able to link them in <strong>one click <\/strong><\/p>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"messenger-installation-process\">Installation Process<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>Settings &gt; Apps<\/strong> and click on <strong>Messenger<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-greenshift-blocks-tabs gspb-tabs gspb_tabs-id-gsbp-89f6f76 gstabs-pills\" data-autoplay=\"false\" data-autoplaytime=\"4\"><div class=\"t-btn-container\" role=\"tablist\"><button class=\"t-btn active\" aria-selected=\"true\" role=\"tab\" tabindex=\"0\" id=\"gspb-tab-item-btn-gsbp-89f6f76-0\" aria-controls=\"gspb-tab-item-content-gsbp-89f6f76-0\"><div class=\"tabtitlelabel\">Automatic Sync<\/div><\/button><button class=\"t-btn\" aria-selected=\"false\" role=\"tab\" tabindex=\"-1\" id=\"gspb-tab-item-btn-gsbp-89f6f76-1\" aria-controls=\"gspb-tab-item-content-gsbp-89f6f76-1\"><div class=\"tabtitlelabel\">Manual Sync<\/div><\/button><\/div><div class=\"t-panel-container\"><div class=\"gswipertabs\"><div class=\"swiper-wrapper\">\n<div aria-labelledby=\"gspb-tab-item-btn-gsbp-89f6f76-0\" id=\"gspb-tab-item-content-gsbp-89f6f76-0\" role=\"tabpanel\" tabindex=\"0\" class=\"t-panel swiper-slide active\"><div class=\"wp-block-greenshift-blocks-tab\">\n<ul class=\"wp-block-list\">\n<li>Complete the synchronization process by selecting at least one Facebook page. Subsequently, enter the returned information into <strong>Settings &gt; Messenger &gt; Facebook pages<\/strong>.<\/li>\n\n\n\n<li>You are now finished. All incoming messages sent to the Facebook pages and Instagram accounts you selected will appear directly in the conversation admin area of CHAT.devad.io. Please keep in mind that only new messages will be synchronized; old messages will not be imported.<\/li>\n\n\n\n<li>Once it&#8217;s done you&#8217;ll see you account info automatically added <\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div aria-labelledby=\"gspb-tab-item-btn-gsbp-89f6f76-1\" id=\"gspb-tab-item-content-gsbp-89f6f76-1\" role=\"tabpanel\" tabindex=\"0\" class=\"t-panel swiper-slide\"><div class=\"wp-block-greenshift-blocks-tab\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"gspb_heading_sep_gsbp-8958309\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><div class=\"gs-numhead__circle\"><span>1<\/span><\/div><\/div><h2 id=\"gspb_heading-id-gsbp-8958309\" class=\"gspb_heading gspb_heading-id-gsbp-8958309 \">App Creation<span class=\"gspb_heading_subtitle\">Create and Configure<\/span><\/h2><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a new developer account at <a href=\"https:\/\/developers.facebook.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/developers.facebook.com\/<\/a> or log in using your existing account credentials.<\/li>\n\n\n\n<li>Create a new app and select <strong>Other<\/strong> as the app type. Then select <strong>Business<\/strong>. Enter a name for your app and skip selecting any Business portfolios.<\/li>\n\n\n\n<li>From the left-hand menu, click on <strong>Add product<\/strong> and choose <strong>Messenger<\/strong>.<\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-68b478f\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><div class=\"gs-numhead__circle\"><span>2<\/span><\/div><\/div><h2 id=\"gspb_heading-id-gsbp-68b478f\" class=\"gspb_heading gspb_heading-id-gsbp-68b478f \">Webhook Configuration<span class=\"gspb_heading_subtitle\">Connect data streams<\/span><\/h2><\/div>\n\n\n\n<p>Under the <strong>Configure webhooks<\/strong> section, click on <strong>Configure<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retrieve the <strong>Callback URL<\/strong> from <strong>Settings &gt; Messenger &gt; Messenger and Instagram settings &gt; Get configuration URL<\/strong>.<\/li>\n\n\n\n<li>Set the <strong>Verification Token<\/strong> in <strong>Settings &gt; Messenger &gt; Messenger and Instagram settings &gt; Secret key<\/strong> and save the changes, then use it to verify the webhook.<\/li>\n\n\n\n<li>In <strong>Webhook Fields<\/strong> select the following items: <code>inbox_labels<\/code>, <code>message_deliveries<\/code>, <code>message_echoes<\/code>, <code>message_reactions<\/code>, <code>message_reads<\/code>, <code>messages<\/code>, <code>messaging_account_linking<\/code>, <code>messaging_handovers<\/code>, <code>messaging_optins<\/code>, <code>messaging_policy_enforcement<\/code>, <code>messaging_postbacks<\/code>, <code>messaging_referrals<\/code>.<\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-e69e304\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><div class=\"gs-numhead__circle\"><span>3<\/span><\/div><\/div><h2 id=\"gspb_heading-id-gsbp-e69e304\" class=\"gspb_heading gspb_heading-id-gsbp-e69e304 \">Token Generation<span class=\"gspb_heading_subtitle\">Connect pages<\/span><\/h2><\/div>\n\n\n\n<p>In the <strong>Generate access tokens<\/strong> section, click on <strong>Connect<\/strong>. Select the pages you wish to sync and complete the connection process.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Under the <strong>Webhook Subscription<\/strong> column, click on <strong>Add Subscriptions<\/strong>. Choose the scopes you require: <code>messages<\/code>, <code>messaging_postbacks<\/code>, <code>messaging_optins<\/code>, <code>message_reads<\/code>, and <code>message_echoes<\/code>.<\/li>\n\n\n\n<li>In the <strong>Tokens<\/strong> column, click on <strong>Generate<\/strong>. Copy the access token provided and paste it into <strong>Settings &gt; Messenger &gt; Facebook pages<\/strong>.<\/li>\n\n\n\n<li>Copy the Page ID and Page Name and paste them into <strong>Settings &gt; Messenger &gt; Facebook pages<\/strong>.<\/li>\n\n\n\n<li>Repeat these steps for all pages you wish to connect.<\/li>\n\n\n\n<li>Save the changes and you are finished. The final critical step is to switch the app to <strong>Live mode<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n\n\n\n<div aria-labelledby=\"gspb-tab-item-btn-gsbp-89f6f76-2\" id=\"gspb-tab-item-content-gsbp-89f6f76-2\" role=\"tabpanel\" tabindex=\"0\" class=\"t-panel swiper-slide\"><div class=\"wp-block-greenshift-blocks-tab\"><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-image gspb_image gspb_image-id-gsbp-05dfad8 gssimglightbox\" id=\"gspb_image-id-gsbp-05dfad8\"><img decoding=\"async\" src=\"https:\/\/devad.io\/guides\/wp-content\/uploads\/sites\/10\/2025\/11\/messenger-fb-ig.png\" data-src=\"\" alt=\"Messenger Fb Ig\" loading=\"lazy\" width=\"1920\" height=\"912\"\/><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"instagram-sync-setup\">Instagram Sync Setup (Optional)<\/h2>\n\n\n\n<p>If you wish to synchronize Instagram in addition to Messenger, please follow these dedicated steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From the menu on the left side, navigate to <strong>Messenger &gt; Instagram settings<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Configure webhooks<\/strong> area, click on <strong>Configure<\/strong>. Repeat the exact same configuration steps you previously completed for Messenger.<\/li>\n\n\n\n<li>Under the <strong>Webhook Subscription<\/strong> area, click on <strong>Add Subscriptions<\/strong>. Select the following scopes: <code>messages<\/code>, <code>messaging_postbacks<\/code>, <code>messaging_optins<\/code>, <code>messaging_seen<\/code>.<\/li>\n\n\n\n<li>Enter your Instagram ID in <strong>Settings &gt; Messenger &gt; Facebook pages &gt; Instagram ID<\/strong>. To retrieve it, open your web browser and enter the following URL format: <code>https:\/\/graph.facebook.com\/FACEBOOK-PAGE-ID\/?access_token=ACCESS-TOKEN&amp;fields=instagram_business_account<\/code>. Ensure you replace <code>FACEBOOK-PAGE-ID<\/code> and <code>ACCESS-TOKEN<\/code> with the corresponding Page ID and access token from the Facebook page that is linked to your Instagram account.<\/li>\n\n\n\n<li>Save the changes and you are done. The final step is to put the app in <strong>Live mode<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Messenger (Facebook &amp; Instagram) Integration Overview The configuration settings detailed below are specifically related to the Messenger application integration. Installation Process Instagram Sync Setup (Optional)&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":".gs-box{padding:20px;border-left:5px solid transparent;margin-bottom:25px}.gs-box-text > p{margin-bottom: 20px;margin-top:0}.gs-box-text > p:last-of-type{margin-bottom:0}.gs-box.green_type{color:#3c763d;background-color:#dff0d8;border-color:#cae6be}.gspb-tabs *{box-sizing: border-box !important}.t-btn-container{display:flex;flex-direction:row;width:100%;align-items:center;margin-bottom:-1px;flex-wrap:wrap}.t-btn-container .t-btn{background-origin: border-box;list-style:none;display:inline-flex;align-items:center;margin:0;padding:11px 24px;cursor:pointer;position:relative;transition:all .4s ease-in-out; font-size:20px}.t-btn-container .t-btn .tabsubtitle{font-size:70%;opacity:.7}.gstabs-tabs .t-btn{border:1px solid transparent;border-top-width:2px}.gstabs-tabs .t-btn:focus{outline:none;}.gstabs-tabs .t-btn.active{border-color:rgba(206,206,206,.4);border-bottom-color:#fff;background-color:#fff;color:#333}.t-panel-container .t-panel{opacity:0;overflow:hidden;display:none}.t-panel-container .t-panel.active{opacity:1;display:block!important}.t-panel-container{margin-bottom:25px;overflow:hidden; 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