\n
Workflow Logic!10 days<\/strong> within the same conversation to prevent user annoyance.<\/p>\n<\/div><\/div><\/div>\n\n\n\nTriggers & Activation<\/h3>\n\n\n\n\nAgent Reply:<\/strong> Takeover activates instantly when a human agent sends a message.<\/li>\n\n\n\nAutomatic:<\/strong> Triggered when the chatbot fails to understand a user query (if enabled in settings).<\/li>\n\n\n\nManual Request:<\/strong> Users can explicitly ask to speak to a human. This works seamlessly across WhatsApp, Telegram, and other channels without needing clickable buttons.<\/li>\n<\/ul>\n\n\n\nOptimized Requests:<\/strong> To prevent accidental triggers, automatic requests are only sent if the user’s message exceeds 3 characters and contains at least two words.<\/p>\n\n\n\nOpenAI Integration & Configuration<\/h2>\n\n\n\n Integrating OpenAI (ChatGPT) gives your chatbot the ability to understand natural language and answer questions based on your specific data sources.<\/p>\n\n\n\n
Automatic Sync<\/div><\/button>
Manual Sync<\/div><\/button><\/div>
\n
\n
Ready-to-use:<\/strong> No configuration required. Simply set Sync mode<\/em> to Automatic. You will need to purchase credits to utilize this option. This is the simplest way to get started with the Cloud version.<\/p>\n<\/div><\/div>\n\n\n\n\n
Custom Control:<\/strong> Register at OpenAI platform, generate an API Key, and paste it into Settings > Artificial Intelligence > OpenAI<\/em>. Set Sync mode<\/em> to Manual. This allows you to manage your own billing and limits directly with OpenAI.<\/p>\n<\/div><\/div>\n\n\n\n<\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n
Chatbot Response Modes<\/h3>\n\n\n\n\nGeneral Questions:<\/strong> The bot uses its general knowledge to answer. It ignores your specific training data.<\/li>\n\n\n\nSources Only:<\/strong> The bot only<\/em> answers based on the data you have provided (PDFs, website, etc.). It strictly ignores general knowledge questions.<\/li>\n\n\n\nAll Questions (Recommended):<\/strong> The bot prioritizes your specific data but falls back to general knowledge for other inquiries.<\/li>\n\n\n\nAssistant:<\/strong> Select this if you are connecting a custom OpenAI Assistant created in the OpenAI dashboard.<\/li>\n<\/ul>\n\n\n\nOpenAI Assistants<\/h3>\n\n\n\n You can link your own Assistants created at platform.openai.com\/assistants<\/code>. To use multiple assistants, link their IDs to specific departments in Settings > Artificial Intelligence > OpenAI Assistants – Department linking<\/em>. Note: Assistants are used for chat responses and smart replies, but not for features like message rewriting.<\/p>\n\n\n\nTraining Your Chatbot<\/h2>\n\n\n\n Training allows the AI to learn from your specific business content. You can train the bot using various sources found under the Chatbot > Training<\/strong> menu.<\/p>\n\n\n\n\n
Files (PDF & TXT)<\/div>
<\/span><\/span><\/span><\/div>\n
Upload PDF or TXT files directly. Once the “Train chatbot” button is clicked, the system processes the content and deletes the files from the server for security.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Website & Sitemaps<\/div>
<\/span><\/span><\/span><\/div>\n
You can enter a website URL to crawl all child pages. For larger sites, providing an XML Sitemap<\/strong> is highly recommended to prevent errors and infinite loops. If re-training the same URL, delete previous data first.<\/p>\n<\/div><\/div><\/div>\n\n\n\nQ&A Manual Entry<\/div>
<\/span><\/span><\/span><\/div>\n
Manually input Question and Answer pairs. This is excellent for specific FAQ items. You can add variations to the question (e.g., “Who are you?”, “Are you a bot?”) to improve recognition.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Conversations (Auto-Train)<\/div>
<\/span><\/span><\/span><\/div>\n
Automatically use past user\/agent conversations for training via cron job. Warning:<\/strong> Review data regularly, as unhelpful agent responses can degrade bot quality.<\/p>\n<\/div><\/div><\/div>\n\n\n\nChatbot Training Panel<\/div>
<\/span><\/span><\/span><\/div>\n
Improve the bot on the fly. Hover over a message in the admin area and select “Train chatbot” to instantly add that interaction as a new learning source.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n
Google Calendar Integration<\/h2>\n\n\n\n Allow the chatbot to book, update, and cancel appointments directly on your Google Calendar. Enable this via Settings > Artificial Intelligence > Google Calendar integration<\/em>.<\/p>\n\n\n\n\n
1<\/span><\/div><\/div>Activate Integration<\/span><\/h2><\/div>\n\n\n\nNavigate to Settings > Artificial Intelligence > Google Calendar integration and click Activate.<\/p>\n\n\n\n
2<\/span><\/div><\/div>Synchronize Google<\/span><\/h2><\/div>\n\n\n\nGo to Settings > Artificial Intelligence > Google > Synchronize and complete the Google login process.<\/p>\n\n\n\n
3<\/span><\/div><\/div>Configure Schedule<\/span><\/h2><\/div>\n\n\n\nSet available booking times under Settings > Miscellaneous > Scheduled Office Hours. You can also define Slot duration<\/strong> and Buffer time<\/strong> to prevent back-to-back bookings.<\/p>\n<\/div>\n\n\n\nMultilingual Capabilities<\/h2>\n\n\n\n The AI module supports advanced multilingual features to serve a global audience.<\/p>\n\n\n\n
\nAutomatic Translation:<\/strong> Real-time translation of user messages into the agent’s language and vice-versa. Requires configuring the Cloud Translation API.<\/li>\n\n\n\nMultilingual via Translation:<\/strong> Automatically translates static text (rich messages, articles, forms) into the user’s language. This is cost-effective as it caches translations.<\/li>\n\n\n\nLanguage Detection:<\/strong> Automatically detects the user’s language from their first few messages (minimum 2 words) and switches the chat language context accordingly.<\/li>\n<\/ul>\n\n\n\nAdvanced AI Features<\/h2>\n\n\n\n Smart Reply:<\/strong> Suggests quick responses to agents in real-time. It prioritizes data from Dialogflow (if active) and then falls back to OpenAI suggestions. Message Rewriting:<\/strong> Agents can click a button to rewrite their draft message to be more friendly and professional. Speech & Image Recognition:<\/strong> The bot can convert audio messages to text and analyze images sent by users (requires GPT-4 models).<\/p>\n\n\n\n <\/path> <\/path> <\/path> <\/g> <\/g> <\/svg><\/div>\n
Important Notice: Dialogflow Deprecation<\/strong>Artificial Intelligence Module Installation To unlock the power of automated support, navigate to Settings > Apps, select Artificial Intelligence, and enter your license key to…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":".gs-box{padding:20px;border-left:5px solid transparent;margin-bottom:25px}.gs-box-text > p{margin-bottom: 20px;margin-top:0}.gs-box-text > p:last-of-type{margin-bottom:0}.gs-box.info_type{color:#155724;background-color:#d4edda;border-color:#c3e6cb}.gs-box.info_type svg{fill:#30a030}.gs-box.icon_type{display:flex}.gs-box.icon_type .gs-box-icon{width:28px;min-width:28px}.gs-box.icon_type .gs-box-text{flex-grow:1;margin:0 15px}.gspb-tabs *{box-sizing: border-box !important}.t-btn-container{display:flex;flex-direction:row;width:100%;align-items:center;margin-bottom:-1px;flex-wrap:wrap}.t-btn-container .t-btn{background-origin: border-box;list-style:none;display:inline-flex;align-items:center;margin:0;padding:11px 24px;cursor:pointer;position:relative;transition:all .4s ease-in-out; 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