{"id":1810,"date":"2025-11-28T23:06:07","date_gmt":"2025-11-28T23:06:07","guid":{"rendered":"https:\/\/devad.io\/guides\/?p=1810"},"modified":"2026-01-28T18:21:49","modified_gmt":"2026-01-28T18:21:49","slug":"more-integration-slack-opencart-martfury-zalo-zendesk-viber-line-wechat","status":"publish","type":"post","link":"https:\/\/devad.io\/guides\/chat-devad-io-docs\/more-integration-slack-opencart-martfury-zalo-zendesk-viber-line-wechat\/","title":{"rendered":"More Integration: Slack, Opencart, Martfury, Zalo, Zendesk, Viber, Line, WeChat"},"content":{"rendered":"\n

Slack Integration & Synchronization<\/h2>\n\n\n\n

The Slack integration empowers your team to handle customer support directly from your existing Slack workspace. By synchronizing the two platforms, messages sent from Slack are mirrored in the chat dashboard, and user replies are pushed to Slack in real-time.<\/p>\n\n\n\n

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How to Setup Slack<\/h2>\n\n\n\n
1<\/span><\/div><\/div>

Install & Activate<\/span><\/h2><\/div>\n\n\n\n

Navigate to Settings > Apps<\/strong>, locate Slack<\/strong>, and enter your license key to install the application. If you are using the Cloud version, simply click Active<\/strong>.<\/p>\n\n\n\n

2<\/span><\/div><\/div>

Synchronize Workspace<\/span><\/h2><\/div>\n\n\n\n

Go to Settings > Slack<\/strong> and click the Synchronize now<\/strong> button. Follow the authentication prompts to connect your specific Slack workspace.<\/p>\n\n\n\n

3<\/span><\/div><\/div>

Channel Configuration<\/span><\/h2><\/div>\n\n\n\n

Select a Public Channel<\/strong> (e.g., #general) to receive notifications. If you encounter issues, ensure you chose a public channel during the initial sync. If not, re-sync and select the correct channel type.<\/p>\n<\/div>\n\n\n\n

Troubleshooting Slack Issues<\/h3>\n\n\n\n
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Cannot Reply from Slack<\/div><\/span><\/span><\/span><\/div>
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Navigate to \/script\/apps\/slack\/post.php<\/code> in your browser to verify connectivity. Additionally, check your Slack Workspace Settings > Permissions<\/strong> and ensure that “Anyone can create public channels” is enabled. If problems persist, contact Slack support.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Sync Not Working<\/div><\/span><\/span><\/span><\/div>
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This usually happens if a private channel was selected. Restart the synchronization process and strictly select a Public Channel<\/strong> (like #general).<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

OpenCart Integration<\/h2>\n\n\n\n

This integration supports OpenCart 3 and OpenCart Multistore. It embeds the chat widget and synchronizes logged-in customer data automatically.<\/p>\n\n\n\n

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OpenCart Setup Guide<\/h2>\n\n\n\n
1<\/span><\/div><\/div>

App Installation<\/span><\/h2><\/div>\n\n\n\n

Install the OpenCart app via Settings > Apps<\/strong>. Go to Settings > OpenCart<\/strong> and fill in your store URL and database details.<\/p>\n\n\n\n

2<\/span><\/div><\/div>

API Configuration<\/span><\/h2><\/div>\n\n\n\n

In OpenCart Admin, navigate to System > Users > API<\/strong>. Edit the “Default” user, generate an API Key<\/strong>, enable the Status, and ensure your server IP is added to the allowed IP list.<\/p>\n\n\n\n

3<\/span><\/div><\/div>

Edit Controller File<\/span><\/h2><\/div>\n\n\n\n

Edit catalog\/controller\/common\/header.php<\/code> via FTP. Insert the following code block inside the $data<\/code> variable definition:<\/p>\n\n\n\n

$data['script'] = $this->customer->getFirstName() ? 'var SB_DEFAULT_USER = { first_name: \"' . $this->customer->getFirstName() . '\", last_name: \"' . $this->customer->getLastName() . '\", email: \"' . $this->customer->getEmail() . '\", extra: { opencart_id: [\"' . $this->customer->getId() . '|' . (isset($_COOKIE['OCSESSID']) ? $_COOKIE['OCSESSID'] : '') . '\", \"Open Cart ID\"], phone: [\"' . $this->customer->getTelephone() . '\", \"Phone\"], opencart_store: [\"' . $this->config->get('config_name') . '\", \"OpenCart Store\"], opencart_store_url: [\"' . $_SERVER['HTTP_HOST'] . '\", \"OpenCart Store URL\"] } };' : '';<\/code><\/pre>\n\n\n\n
4<\/span><\/div><\/div>
Update Template & API<\/span><\/h2><\/div>\n\n\n\n
Edit catalog\/view\/theme\/default\/template\/common\/header.twig<\/code> (or your active theme folder). Add <script>{{ script }}<\/script><\/code> inside the <head><\/code> tag. Finally, download the sb.php<\/code> file from the installation package and upload it to catalog\/controller\/api\/<\/code>.<\/p>\n<\/div>\n\n\n\n
Active eCommerce Integration<\/h2>\n\n\n\n
For Active eCommerce CMS users, this integration enables chat features and supports “Sellers Chat” for multi-vendor marketplaces. Note: Not compatible with the Cloud version.<\/strong><\/p>\n\n\n\n