{"id":2190,"date":"2026-01-15T00:37:55","date_gmt":"2026-01-15T00:37:55","guid":{"rendered":"https:\/\/devad.io\/guides\/?p=2190"},"modified":"2026-01-28T18:21:44","modified_gmt":"2026-01-28T18:21:44","slug":"having-problems","status":"publish","type":"post","link":"https:\/\/devad.io\/guides\/chat-devad-io-docs\/having-problems\/","title":{"rendered":"Having problems?"},"content":{"rendered":"\n<p><strong>Setup, Configuration, and Troubleshooting<\/strong><br>Getting the most out of CHAT.devad.io starts with a solid foundation. This guide covers the essential steps to get you up and running\u2014from verifying your account and installing key apps to configuring notifications for optimal performance. We also address common technical hurdles, offering quick solutions for login issues, display errors, and WordPress conflicts.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-edeb921\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><div id=\"Activation1\"><\/div><h2 id=\"gspb_heading-id-gsbp-edeb921\" class=\"gspb_heading gspb_heading-id-gsbp-edeb921 \">Activation<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>To activate your account, check your email (including the Spam and All Mail folders) for a 6-digit verification code. Copy the code and paste it without any extra spaces into the verification field at chat.devad.io\/account\/?tab=profile. Once submitted, your identity is verified and your chat services will be fully activated.<\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-b82a02b\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><div id=\"Apps-installation\"><\/div><h2 id=\"gspb_heading-id-gsbp-b82a02b\" class=\"gspb_heading gspb_heading-id-gsbp-b82a02b \">Apps installation<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>Many famous apps are enabled by default, however, To install more apps go to the <b>Settings &gt; Apps<\/b> area of CHAT.devad.io and click on the app you want to activate from <a href=\"https:\/\/chat.devad.io\/?setting=apps\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-7e19f36\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-7e19f36\" class=\"gspb_heading gspb_heading-id-gsbp-7e19f36 \">Optimal configuration<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>CHAT.devad.io is a powerful tool, but its abundance of features can pose a challenge\n                                when it comes to quick setup.\n                                To streamline the process, we provide a list of the most commonly used features that we\n                                advise setting up.\n                                By incorporating all these features, you will have access to the most essential and\n                                beneficial functionalities.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Activate email notifications from <b>Settings &gt; Notifications<\/b>. Make sure to activate the following options: <b>Agent email notifications<\/b>, <b>Sounds admin &gt; Incoming conversations and messages<\/b>, and <b>Push notifications<\/b>. For more information on how notifications work, you can click <a href=\"#notifications\" class=\"scroll-to\">here<\/a>. <\/li>\n\n\n\n<li> Configure the SMTP server under <b>Settings &gt; Notifications &gt; SMTP<\/b>. For more details check the <a href=\"#email\" class=\"scroll-to\">email notifications<\/a> section. In case you are using the <a href=\"#cloud-version\" class=\"scroll-to\">cloud version<\/a>, the SMTP is already activated, but you may want to use your own anyway. <\/li>\n\n\n\n<li> Navigate to <b>Settings &gt; Messages<\/b> and set up the <a href=\"#follow-up-message\" class=\"scroll-to\">follow-up message<\/a> and <a href=\"#offline-message\" class=\"scroll-to\">offline message<\/a>. <\/li>\n\n\n\n<li> Optimize the system <a href=\"#performance\" class=\"scroll-to\">performance<\/a>. <\/li>\n\n\n\n<li> In case you are utilizing the chatbot, make sure to check out the optimal configuration <a href=\"#optimal-configuration-ai\" class=\"scroll-to\">here<\/a>. <\/li>\n\n\n\n<li>If you are facing difficulties in synchronizing services like Google or WhatsApp, our team can help you by configuring them. For further information, please visit our <a href=\"https:\/\/devad.io\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a> page. By utilizing your personal accounts such as Google or Facebook, you can enjoy free credits, free quotas, and significantly lower costs compared to other chat services. Additionally, you will have full control and transparency over your data and expenses.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-a7316b6\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-a7316b6\" class=\"gspb_heading gspb_heading-id-gsbp-a7316b6 \">Having problems?<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>If you&#8217;re having any issues at all, please contact our support team via the chat widget on right of this page or our <a href=\"https:\/\/devad.io\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us<\/a> page. Before contacting us, please make sure that your server has all the requirements listed above.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"blank-screen-when-accessing-the-admin-area\">Blank screen when accessing the admin area<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check if the browser console has error (on Chrome you can open it from <b>Settings &gt; More tools &gt; Developer tools &gt; Console<\/b>).<\/li>\n\n\n\n<li>Enable the PHP debug and check the PHP error logs.<\/li>\n\n\n\n<li>If you have the WordPress version, disable all security plugins and plugins related to your hosting.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"blank-screen-when-accessing-the-admin-area\">Blank screen when accessing the admin area<\/h3>\n\n\n\n<p>If you can no longer log in to the admin area you can reset your password and email by following the steps below:<br>To reset your password in the <a href=\"https:\/\/chat.devad.io\/account\/?login\" data-type=\"link\" data-id=\"https:\/\/chat.devad.io\/account\/?login\">login page<\/a>, go to the login page, click &#8220;Forgot password?&#8221;, enter your registered email, and follow the instructions sent to your email.<\/p>\n\n\n\n<p>If you encounter the &#8220;Too many login attempts. Please retry again in a few hours.&#8221;\n                                    error, click <a href=\"#ip-ban\" class=\"scroll-to\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"blank-screen-when-accessing-the-admin-area\">Blocking zoom on iOS devices<\/h3>\n\n\n\n<p>When using the chat on iPhones the textarea is automatically zoomed when the user&#8217;s\n                                start typing a new message.\n                                To stop the zoom Enter the code below into the <b>&lt;head&gt;<\/b> area of all the pages\n                                that include the chat.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\n                                &lt;meta name=\"viewport\" content=\"width=device-width, initial-scale=1, maximum-scale=1.0, user-scalable=no\" \/&gt;\n                            <\/code><\/pre>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-3fdfc64\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-3fdfc64\" class=\"gspb_heading gspb_heading-id-gsbp-3fdfc64 \">Chat widget not displaying<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>The chat may not be showing due to the following reasons.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> You may not see the chat because you have disabled it in the settings area. To fix this, visit the settings section and deselect all options related to that: <b>Chat &gt; Manual initialization<\/b>, <b>Chat &gt; Login initialization<\/b>, <b>Chat &gt; Hide chat outside of office hours<\/b>, <b>WordPress &gt; Manual initialization<\/b>. <\/li>\n\n\n\n<li> Try disabling any performance plugins or techniques like cache or JS minification on your website as they might be causing problems. Once disabled, check again. <\/li>\n\n\n\n<li> Try disabling any CDN or Proxy (e.g. CloudFlare). Once disabled, check again. <\/li>\n\n\n\n<li> <b>WP version only<\/b> You cannot see and test the chat as a user if you&#8217;re logged-into the admin area. To test the chat as a user, please log out of your admin account or from WordPress. Alternatively, you can use another browser window in &#8220;private&#8221; or &#8220;incognito&#8221; mode. Additionally, you can force a logout by executing the SBF.reset() function in the browser console. <\/li>\n\n\n\n<li> <b>WP version only<\/b> You&#8217;re trying to access the chat from a domain, or subdomain, different from the one of the installation. Details <a href=\"#cross\">here<\/a>. <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"conversations-are-not-visible-to-administrators-or-agents\">Conversations are not visible to administrators or agents<\/h4>\n\n\n\n<p>The conversations may not be showing due to the following reasons.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> The agent has been given a <a href=\"#departments\" class=\"scroll-to\">department<\/a>, yet the conversations have not been assigned to that specific department. <\/li>\n\n\n\n<li> One or more of the following settings have been activated: <b>Miscellaneous &gt; Routing<\/b>, <b>Miscellaneous &gt; Queue<\/b>, <b>Miscellaneous &gt; Hide conversations of other agents<\/b> <\/li>\n\n\n\n<li> You are using the WordPress version and the <b>WordPress &gt; Multisite routing<\/b> option has been activated. <\/li>\n\n\n\n<li> You are using the chatbot and the <a href=\"#human-takeover\" class=\"scroll-to\">human takeover<\/a> feature is activated. <\/li>\n<\/ul>\n\n\n\n<p>For cases 1, 2, and 3, make sure to log in with the correct admin\/agent or check your\n                                admin\/agent profile to ensure that there are no <a href=\"#departments\" class=\"scroll-to\">departments<\/a> assigned.\n                                In case 4, please check the archived conversations.<\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-d19fbe1\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-d19fbe1\" class=\"gspb_heading gspb_heading-id-gsbp-d19fbe1 \">CHAT App FAQs<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>Got a question? We\u2019ve likely heard it before. Browse our FAQ to find immediate solutions for account setup, billing cycles, and platform features. If you can&#8217;t find what you&#8217;re looking for, our support team is just a click away.<\/p>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordion gs-accordion gspb_accordion-id-gsbp-faq-list\" id=\"gspb_accordion-id-gsbp-faq-list\" data-scroll=\"true\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-0 gsopen\" id=\"gspb_accordionitem-gsbp-faq-0\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-0\" class=\"gs-accordion-item__title\" aria-expanded=\"true\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-0\"><div class=\"gs-accordion-item__heading\">Why can&#8217;t I see the live chat widget on my website?<\/div><meta itemprop=\"name\" content=\"Why can't I see the live chat widget on my website?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-0\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-0\" aria-hidden=\"false\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Check if the chat code snippet is correctly added to your website&#8217;s HTML and that the widget is enabled inside the CHAT App settings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-5d5f2a0 gsclose\" id=\"gspb_accordionitem-gsbp-5d5f2a0\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-1\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-5d5f2a0\"><div class=\"gs-accordion-item__heading\">Why am I not receiving chat notifications?<\/div><meta itemprop=\"name\" content=\"Why am I not receiving chat notifications?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-1\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-5d5f2a0\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Ensure your notification settings are enabled and your device\/browser allows notifications for CHAT App.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-e2781f6 gsclose\" id=\"gspb_accordionitem-gsbp-e2781f6\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-2\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-e2781f6\"><div class=\"gs-accordion-item__heading\">Why does the chat respond slowly or freeze?<\/div><meta itemprop=\"name\" content=\"Why does the chat respond slowly or freeze?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-2\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-e2781f6\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>This can be due to slow internet or browser issues; clear your browser cache and check your network connection.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-64e7d20 gsclose\" id=\"gspb_accordionitem-gsbp-64e7d20\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-3\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-64e7d20\"><div class=\"gs-accordion-item__heading\">Why can&#8217;t I send or receive files in chat?<\/div><meta itemprop=\"name\" content=\"Why can't I send or receive files in chat?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-3\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-64e7d20\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>File sharing may be restricted by your chat permissions or file size limits; confirm the allowed file types and sizes in settings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-19f6a3f gsclose\" id=\"gspb_accordionitem-gsbp-19f6a3f\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-4\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-19f6a3f\"><div class=\"gs-accordion-item__heading\">Why do I get logged out unexpectedly?<\/div><meta itemprop=\"name\" content=\"Why do I get logged out unexpectedly?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-4\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-19f6a3f\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Your session may time out due to inactivity or cookie settings; try enabling &#8216;Remember Me&#8217; or check your browser privacy settings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-5 gsclose\" id=\"gspb_accordionitem-gsbp-faq-5\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-5\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-5\"><div class=\"gs-accordion-item__heading\">Why is my chat history missing?<\/div><meta itemprop=\"name\" content=\"Why is my chat history missing?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-5\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-5\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Chat histories are stored on the server; ensure your account has permission to view past chats and the server is properly syncing.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-6 gsclose\" id=\"gspb_accordionitem-gsbp-faq-6\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-6\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-6\"><div class=\"gs-accordion-item__heading\">Why are some user messages not showing up in the chat?<\/div><meta itemprop=\"name\" content=\"Why are some user messages not showing up in the chat?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-6\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-6\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>This might be a result of connection issues or server delays; refresh the page or restart the chat session.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-7 gsclose\" id=\"gspb_accordionitem-gsbp-faq-7\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-7\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-7\"><div class=\"gs-accordion-item__heading\">Why does the chat widget cover parts of my webpage?<\/div><meta itemprop=\"name\" content=\"Why does the chat widget cover parts of my webpage?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-7\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-7\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Adjust the widget position and size in your CHAT App appearance settings to avoid overlapping page elements.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-8 gsclose\" id=\"gspb_accordionitem-gsbp-faq-8\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-8\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-8\"><div class=\"gs-accordion-item__heading\">Why is the chatbot not responding correctly?<\/div><meta itemprop=\"name\" content=\"Why is the chatbot not responding correctly?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-8\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-8\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Check your chatbot training intents and responses for completeness and ensure the AI engine is correctly connected.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-9 gsclose\" id=\"gspb_accordionitem-gsbp-faq-9\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-9\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-9\"><div class=\"gs-accordion-item__heading\">Why am I experiencing issues with multiple agents responding?<\/div><meta itemprop=\"name\" content=\"Why am I experiencing issues with multiple agents responding?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-9\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-9\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Configure agent roles and assignment rules to avoid response conflicts and ensure smooth multi-agent collaboration.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-10 gsclose\" id=\"gspb_accordionitem-gsbp-faq-10\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-10\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-10\"><div class=\"gs-accordion-item__heading\">Why can&#8217;t I see live chat messages in my dashboard?<\/div><meta itemprop=\"name\" content=\"Why can't I see live chat messages in my dashboard?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-10\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-10\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Confirm you are logged in with the correct account and have assigned permissions for chat access.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-11 gsclose\" id=\"gspb_accordionitem-gsbp-faq-11\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-11\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-11\"><div class=\"gs-accordion-item__heading\">Why are messages delayed or not delivered in real-time?<\/div><meta itemprop=\"name\" content=\"Why are messages delayed or not delivered in real-time?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-11\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-11\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Network issues or server latency can cause delays; check your internet connection and server status.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-12 gsclose\" id=\"gspb_accordionitem-gsbp-faq-12\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-12\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-12\"><div class=\"gs-accordion-item__heading\">How can I customize the appearance of the chat widget?<\/div><meta itemprop=\"name\" content=\"How can I customize the appearance of the chat widget?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-12\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-12\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Use the dashboard settings to change colors, position, and greeting messages directly.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-13 gsclose\" id=\"gspb_accordionitem-gsbp-faq-13\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-13\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-13\"><div class=\"gs-accordion-item__heading\">How to fix chat widget conflicts with other scripts?<\/div><meta itemprop=\"name\" content=\"How to fix chat widget conflicts with other scripts?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-13\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-13\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Check for JavaScript errors in your browser console and disable conflicting plugins or scripts.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-14 gsclose\" id=\"gspb_accordionitem-gsbp-faq-14\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-14\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-14\"><div class=\"gs-accordion-item__heading\">Can I filter or block spam messages in chat?<\/div><meta itemprop=\"name\" content=\"Can I filter or block spam messages in chat?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-14\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-14\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Enable spam filters and automated rules within CHAT App settings to manage unwanted messages.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-15 gsclose\" id=\"gspb_accordionitem-gsbp-faq-15\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-15\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-15\"><div class=\"gs-accordion-item__heading\">Why does the chat widget appear broken on mobile?<\/div><meta itemprop=\"name\" content=\"Why does the chat widget appear broken on mobile?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-15\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-15\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Ensure your site is mobile-responsive and test compatibility; update CHAT App to the latest version.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-16 gsclose\" id=\"gspb_accordionitem-gsbp-faq-16\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-16\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-16\"><div class=\"gs-accordion-item__heading\">How do I reset or change my CHAT App password?<\/div><meta itemprop=\"name\" content=\"How do I reset or change my CHAT App password?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-16\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-16\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Use the &#8216;Forgot Password&#8217; link on the login page to reset your password via email.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-17 gsclose\" id=\"gspb_accordionitem-gsbp-faq-17\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-17\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-17\"><div class=\"gs-accordion-item__heading\">What should I do if agents are not receiving chats?<\/div><meta itemprop=\"name\" content=\"What should I do if agents are not receiving chats?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-17\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-17\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Check agent availability status, and confirm notification settings and proper role assignment.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-18 gsclose\" id=\"gspb_accordionitem-gsbp-faq-18\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-18\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-18\"><div class=\"gs-accordion-item__heading\">How can I reset my chat widget if it freezes?<\/div><meta itemprop=\"name\" content=\"How can I reset my chat widget if it freezes?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-18\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-18\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Refresh the webpage, clear your browser cache, or restart your browser to resolve loading issues.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-19 gsclose\" id=\"gspb_accordionitem-gsbp-faq-19\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-19\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-19\"><div class=\"gs-accordion-item__heading\">Why is my chat widget not showing on mobile devices?<\/div><meta itemprop=\"name\" content=\"Why is my chat widget not showing on mobile devices?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-19\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-19\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Ensure your website\u2019s responsive design supports the chat widget and that scripts are not blocked on mobile.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-20 gsclose\" id=\"gspb_accordionitem-gsbp-faq-20\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-20\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-20\"><div class=\"gs-accordion-item__heading\">How do I update my user profile in CHAT App?<\/div><meta itemprop=\"name\" content=\"How do I update my user profile in CHAT App?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-20\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-20\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Access your account settings within the chat widget or user portal to update personal information.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-21 gsclose\" id=\"gspb_accordionitem-gsbp-faq-21\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-21\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-21\"><div class=\"gs-accordion-item__heading\">The chat is disconnected or offline, how can I fix it?<\/div><meta itemprop=\"name\" content=\"The chat is disconnected or offline, how can I fix it?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-21\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-21\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Verify your internet connection and reload the page; if problem persists, wait for server restoration.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-22 gsclose\" id=\"gspb_accordionitem-gsbp-faq-22\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-22\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-22\"><div class=\"gs-accordion-item__heading\">Can I chat with a human agent if the bot is not helpful?<\/div><meta itemprop=\"name\" content=\"Can I chat with a human agent if the bot is not helpful?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-22\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-22\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, use the human takeover feature within the chat to connect with an agent.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-23 gsclose\" id=\"gspb_accordionitem-gsbp-faq-23\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-23\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-23\"><div class=\"gs-accordion-item__heading\">Why is my chat history not saved or loading properly?<\/div><meta itemprop=\"name\" content=\"Why is my chat history not saved or loading properly?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-23\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-23\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Session cookies might be disabled or cleared; enable cookies or stay logged in to keep chat history.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-24 gsclose\" id=\"gspb_accordionitem-gsbp-faq-24\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-24\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-24\"><div class=\"gs-accordion-item__heading\">Why do I get errors when submitting forms via chat?<\/div><meta itemprop=\"name\" content=\"Why do I get errors when submitting forms via chat?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-24\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-24\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Ensure all required fields are correctly filled and your internet connection is stable.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-25 gsclose\" id=\"gspb_accordionitem-gsbp-faq-25\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-25\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-25\"><div class=\"gs-accordion-item__heading\">How can I translate the chat interface to my language?<\/div><meta itemprop=\"name\" content=\"How can I translate the chat interface to my language?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-25\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-25\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Use the built-in translate feature within the chat settings to select your preferred language.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-26 gsclose\" id=\"gspb_accordionitem-gsbp-faq-26\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-26\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-26\"><div class=\"gs-accordion-item__heading\">How do I install the widget manually?<\/div><meta itemprop=\"name\" content=\"How do I install the widget manually?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-26\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-26\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Use the &#8216;Manual HTML Installation&#8217; method by copying the code snippet from the dashboard into your site&#8217;s header or body.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-27 gsclose\" id=\"gspb_accordionitem-gsbp-faq-27\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-27\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-27\"><div class=\"gs-accordion-item__heading\">How do I enable more apps like WhatsApp?<\/div><meta itemprop=\"name\" content=\"How do I enable more apps like WhatsApp?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-27\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-27\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Go to Settings &gt; Apps in your CHAT dashboard and click on the app you want to activate.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-28 gsclose\" id=\"gspb_accordionitem-gsbp-faq-28\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-28\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-28\"><div class=\"gs-accordion-item__heading\">How do I display a rich message with buttons?<\/div><meta itemprop=\"name\" content=\"How do I display a rich message with buttons?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-28\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-28\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Insert the rich message shortcode into your Welcome Message settings to show buttons or lists on chat start.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-29 gsclose\" id=\"gspb_accordionitem-gsbp-faq-29\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-29\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-29\"><div class=\"gs-accordion-item__heading\">Can I assign specific departments to conversations?<\/div><meta itemprop=\"name\" content=\"Can I assign specific departments to conversations?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-29\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-29\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, you can assign departments automatically via routing rules or manually during the conversation.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-30 gsclose\" id=\"gspb_accordionitem-gsbp-faq-30\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-30\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-30\"><div class=\"gs-accordion-item__heading\">Does this support WhatsApp Cloud API?<\/div><meta itemprop=\"name\" content=\"Does this support WhatsApp Cloud API?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-30\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-30\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, the automatic sync mode for WhatsApp Cloud API is available on the cloud version.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-31 gsclose\" id=\"gspb_accordionitem-gsbp-faq-31\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-31\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-31\"><div class=\"gs-accordion-item__heading\">Can I make voice or video calls?<\/div><meta itemprop=\"name\" content=\"Can I make voice or video calls?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-31\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-31\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, the WhatsApp integration supports initiating voice and video calls directly from the chat interface.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-32 gsclose\" id=\"gspb_accordionitem-gsbp-faq-32\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-32\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-32\"><div class=\"gs-accordion-item__heading\">How do I integrate my WooCommerce shop?<\/div><meta itemprop=\"name\" content=\"How do I integrate my WooCommerce shop?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-32\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-32\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Go to Settings &gt; Apps, click WooCommerce, and activate it. This allows syncing products and orders.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-33 gsclose\" id=\"gspb_accordionitem-gsbp-faq-33\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-33\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-33\"><div class=\"gs-accordion-item__heading\">Is there a desktop app?<\/div><meta itemprop=\"name\" content=\"Is there a desktop app?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-33\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-33\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>You can install the PWA (Progressive Web App) by clicking the &#8216;+&#8217; icon in your Chrome browser address bar while in the admin area.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-34 gsclose\" id=\"gspb_accordionitem-gsbp-faq-34\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-34\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-34\"><div class=\"gs-accordion-item__heading\">What are the server requirements?<\/div><meta itemprop=\"name\" content=\"What are the server requirements?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-34\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-34\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Ensure your server meets the requirements listed in the documentation before contacting support.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-35 gsclose\" id=\"gspb_accordionitem-gsbp-faq-35\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-35\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-35\"><div class=\"gs-accordion-item__heading\">How do I fix blank screens in the admin area?<\/div><meta itemprop=\"name\" content=\"How do I fix blank screens in the admin area?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-35\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-35\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>This is often a cache issue; clear your browser cache or check for plugin conflicts.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-36 gsclose\" id=\"gspb_accordionitem-gsbp-faq-36\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-36\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-36\"><div class=\"gs-accordion-item__heading\">Can administrators see all conversations?<\/div><meta itemprop=\"name\" content=\"Can administrators see all conversations?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-36\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-36\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, admins have access to all conversations, while agents see only those assigned to them unless permissions are changed.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-37 gsclose\" id=\"gspb_accordionitem-gsbp-faq-37\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-37\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-37\"><div class=\"gs-accordion-item__heading\">How do I search for a specific conversation?<\/div><meta itemprop=\"name\" content=\"How do I search for a specific conversation?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-37\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-37\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Use the search bar in the &#8216;Conversations&#8217; area to filter by user name, message content, or date.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-38 gsclose\" id=\"gspb_accordionitem-gsbp-faq-38\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-38\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-38\"><div class=\"gs-accordion-item__heading\">How do I block zoom on iOS devices?<\/div><meta itemprop=\"name\" content=\"How do I block zoom on iOS devices?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-38\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-38\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>The widget includes auto-fixes, but ensure your site&#8217;s viewport meta tag is set correctly to prevent auto-zooming.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-39 gsclose\" id=\"gspb_accordionitem-gsbp-faq-39\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-39\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-39\"><div class=\"gs-accordion-item__heading\">Can I show products in the chat?<\/div><meta itemprop=\"name\" content=\"Can I show products in the chat?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-39\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-39\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, with the WhatsApp Shop or WooCommerce integration, you can use merge fields to display products.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-40 gsclose\" id=\"gspb_accordionitem-gsbp-faq-40\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-40\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-40\"><div class=\"gs-accordion-item__heading\">Why is Slack synchronization failing?<\/div><meta itemprop=\"name\" content=\"Why is Slack synchronization failing?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-40\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-40\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Common reasons include incorrect API keys or permissions; check the &#8216;Having Problems&#8217; section in the Slack app settings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-42 gsclose\" id=\"gspb_accordionitem-gsbp-faq-42\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-41\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-42\"><div class=\"gs-accordion-item__heading\">Can I use Dialogflow for automation?<\/div><meta itemprop=\"name\" content=\"Can I use Dialogflow for automation?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-41\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-42\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, you can connect Google Dialogflow to handle automated responses and complex conversational flows.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-43 gsclose\" id=\"gspb_accordionitem-gsbp-faq-43\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-42\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-43\"><div class=\"gs-accordion-item__heading\">How do I handle offline users?<\/div><meta itemprop=\"name\" content=\"How do I handle offline users?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-42\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-43\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Configure an &#8216;Offline Message&#8217; to collect their email address so you can follow up later.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-44 gsclose\" id=\"gspb_accordionitem-gsbp-faq-44\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-43\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-44\"><div class=\"gs-accordion-item__heading\">Can I change the chat widget color?<\/div><meta itemprop=\"name\" content=\"Can I change the chat widget color?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-43\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-44\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, navigate to the Appearance\/Design settings to customize the primary colors to match your brand.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-45 gsclose\" id=\"gspb_accordionitem-gsbp-faq-45\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-44\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-45\"><div class=\"gs-accordion-item__heading\">How do I add agents?<\/div><meta itemprop=\"name\" content=\"How do I add agents?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-44\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-45\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Go to the &#8216;Agents&#8217; or &#8216;Users&#8217; section in the admin panel and invite new team members by email.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-46 gsclose\" id=\"gspb_accordionitem-gsbp-faq-46\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-45\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-46\"><div class=\"gs-accordion-item__heading\">Is there a dark mode?<\/div><meta itemprop=\"name\" content=\"Is there a dark mode?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-45\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-46\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>The admin dashboard typically follows your system preference or has a toggle in the profile settings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-47 gsclose\" id=\"gspb_accordionitem-gsbp-faq-47\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-46\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-47\"><div class=\"gs-accordion-item__heading\">How do I get an API key?<\/div><meta itemprop=\"name\" content=\"How do I get an API key?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-46\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-47\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>You can generate API keys in the Settings &gt; Developers section for custom integrations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-greenshift-blocks-accordionitem gs-accordion-item gspb_accordionitem-gsbp-faq-48 gsclose\" id=\"gspb_accordionitem-gsbp-faq-48\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div id=\"gs-trigger-gsbp-faq-list-47\" class=\"gs-accordion-item__title\" aria-expanded=\"false\" role=\"button\" tabindex=\"0\" aria-controls=\"gspb-accordion-item-content-gsbp-faq-48\"><div class=\"gs-accordion-item__heading\">Can I export user data?<\/div><meta itemprop=\"name\" content=\"Can I export user data?\"\/><span class=\"iconfortoggle\"><span class=\"gs-iconbefore\"><\/span><span class=\"gs-iconafter\"><\/span><\/span><\/div><div aria-labelledby=\"gs-trigger-gsbp-faq-list-47\" class=\"gs-accordion-item__content\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"gspb-accordion-item-content-gsbp-faq-48\" aria-hidden=\"true\"><div class=\"gs-accordion-item__text\" itemprop=\"text\">\n<p>Yes, you can export user details and conversation history from the respective management pages.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Setup, Configuration, and TroubleshootingGetting the most out of CHAT.devad.io starts with a solid foundation. This guide covers the essential steps to get you up and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"#gspb_heading-id-gsbp-edeb921{background-image:linear-gradient(135deg,#0693e3 0,#9b51e0 100%);margin-top:0;margin-bottom:0;-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;text-fill-color:transparent}.gspb_heading_sep_gsbp-edeb921>.gspb_heading_sep{width:40px;border-top-width:3px;border-top-color:var(u002du002dwpu002du002dpresetu002du002dcoloru002du002dvivid-purple, #9b51e0);border-top-style:double}.gspb_heading_sep_gsbp-edeb921 .gspb_heading_sep_before{margin-right:17px;margin-left:17px}@media (max-width:575.98px){#gspb_heading-id-gsbp-b82a02b{font-size:19px}}#gspb_heading-id-gsbp-b82a02b{background-image:linear-gradient(135deg,#0693e3 0,#9b51e0 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