{"id":2422,"date":"2026-01-19T12:11:56","date_gmt":"2026-01-19T12:11:56","guid":{"rendered":"https:\/\/devad.io\/guides\/?p=2422"},"modified":"2026-01-28T18:21:16","modified_gmt":"2026-01-28T18:21:16","slug":"ai-basic-settings-human-takeover-smart-reply-troubleshooting","status":"publish","type":"post","link":"https:\/\/devad.io\/guides\/chat-devad-io-docs\/ai-basic-settings-human-takeover-smart-reply-troubleshooting\/","title":{"rendered":"AI Basic Settings : Human takeover, Smart reply, &amp; Troubleshooting"},"content":{"rendered":"\n<div class=\"gspb_heading_sep_gsbp-ceac13a\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-ceac13a\" class=\"gspb_heading gspb_heading-id-gsbp-ceac13a \">ARTIFICIAL INTELLIGENCE<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>The settings below are related to the Artificial Intelligence app.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"ai-installation\" style=\"position:relative;top:-100px;visibility:hidden;\"><\/div>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-e7c44f9\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-e7c44f9\" class=\"gspb_heading gspb_heading-id-gsbp-e7c44f9 \">Installation<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>From <b>Settings &gt; Apps<\/b>, click <b>Artificial Intelligence<\/b> and  activate the app..<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"human-takeover\" style=\"position:relative;top:-100px;visibility:hidden;\"><\/div>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-b06adb3\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-b06adb3\" class=\"gspb_heading gspb_heading-id-gsbp-b06adb3 \">Human takeover<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>The human takeover happens in these cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> When a human agent replies to a user&#8217;s message. <\/li>\n\n\n\n<li> When the <b>Settings &gt; Artificial Intelligence &gt; Human takeover &gt; Active<\/b> option is checked. It is triggered automatically when the chatbot fails to understand a user&#8217;s message or it can be requested manually by the user explicitly asking to contact a human agent. <\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-16bf9d5\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-16bf9d5\" class=\"gspb_heading gspb_heading-id-gsbp-16bf9d5 \">General information<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> When the human takeover is activated the chatbot is automatically disabled for as long as the last human agent that replied to the conversation is online. If no agents have responded to the conversation yet, the chatbot will remain active. After that, the chatbot is activated again but no default fallback messages will be sent within 10 days of human takeover if the chatbot doesn&#8217;t know the answer to the user&#8217;s question in the same conversation. You can force a Dialogflow message to be always sent by adding to the Intent the custom Payload value <b>&#8220;force-message&#8221;: true<\/b>. <\/li>\n\n\n\n<li> The chatbot is fully activated again if the conversation is archived or deleted. <\/li>\n\n\n\n<li> If you&#8217;re using Slack, no messages will be sent if the chatbot knows the answer. Once the human takeover is active all conversation&#8217;s messages are sent to Slack. <\/li>\n\n\n\n<li> When a human agent reply to a user the human takeover is activated automatically. <\/li>\n\n\n\n<li> The human takeover feature is compatible with OpenAI and will continue to function even if the Dialogflow chatbot is deactivated. <\/li>\n\n\n\n<li> To fully disable the chatbot on human takeover, check the option <b>Human takeover &gt; Disable chatbot<\/b>. <\/li>\n\n\n\n<li> If the human takeover is already active, it will not be activated again, and the human takeover message will not be sent. The <b>fallback message<\/b> will be sent instead. <\/li>\n\n\n\n<li> The <b>Settings &gt; Artificial Intelligence &gt; Human takeover &gt; Fallback message<\/b> feature sends an automatic fallback message when a user sends a new message while human takeover is active. It&#8217;s useful for letting users know that their messages have been received and that an agent will reply shortly. The fallback message is sent at most once every 30 minutes and only if the user&#8217;s new message is sent more than 30 minutes after the last agent reply. <\/li>\n\n\n\n<li> Human takeover works seamlessly across all messaging apps, like WhatsApp, Messenger, Telegram, and others. Users don&#8217;t need to click a confirmation button, any text reply confirming the request will activate the human takeover automatically. <\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-ebh4ad8\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h4 id=\"human-takeover-option\" class=\"gspb_heading gspb_heading-id-gsbp-ebh4ad8 \"><strong>Human takeover option<\/strong><\/h4><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>When the option <b>Human takeover<\/b> is active the following happens:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> If enabled, the request is sent only if the message sent by the user is longer than 3 chars and contains at least two words. This optimization prevents mistaken requests. <\/li>\n\n\n\n<li> The conversations to which the chatbot was able to answer correctly, are marked as read and moved at the bottom of the <b>Inbox<\/b> list. <\/li>\n<\/ul>\n\n\n\n<p>When the user confirms the human takeover, or if it is automatic, the following happens:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> The conversation is marked as unread and moved on top of the <b>Inbox<\/b>. <\/li>\n\n\n\n<li> Any future user messages in the same conversation sent within 10 days of the human takeover will trigger agent notifications. <\/li>\n\n\n\n<li> If agents email notifications are active, an email notification is sent to the agent assigned to the conversation, or, if the user&#8217;s conversation is assigned to a <a href=\"#departments\" class=\"scroll-to\">department<\/a>, to the agents assigned to that department, otherwise it is sent to all offline agents. <\/li>\n\n\n\n<li> If Push notifications are active, a push notification is sent to the agent assigned to the conversation, or, if the user&#8217;s conversation is assigned to a <a href=\"#departments\" class=\"scroll-to\">department<\/a>, to the agents assigned to that department, otherwise it is sent to all offline agents. <\/li>\n\n\n\n<li> If text message notifications are active, a text message is sent to the agent assigned to the conversation, or, if the user&#8217;s conversation is assigned to a <a href=\"#departments\" class=\"scroll-to\">department<\/a>, to the agents assigned to that department, otherwise it is sent to all offline agents. <\/li>\n\n\n\n<li> No human takeover requests within 10 days of the human takeover will be sent in the same conversation. <\/li>\n\n\n\n<li> The <a href=\"#follow-up-message\">follow-up message<\/a> and <a href=\"#offline-message\">offline message<\/a> are activated. <\/li>\n\n\n\n<li> If <a href=\"#queue-routing\" class=\"scroll-to\">queue<\/a> settings are active, the queue or routing is activated. <\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-wwr4glf\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h4 id=\"manual-human-takeover\" class=\"gspb_heading gspb_heading-id-gsbp-wwr4glf \"><strong>Manual human takeover &#8211; Dialogflow Only<\/strong><\/h4><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> You can manually trigger the human takeover by creating a new Dialogflow <b>Intent<\/b> with the following <b>Custom Payload<\/b> response: <b>{ &#8220;human-takeover&#8221;: true }<\/b>. <\/li>\n\n\n\n<li> The manual takeover automatically notify agents via email and leave the conversation marked as unread. <\/li>\n\n\n\n<li> To manually send a human take over request use the chips rich message with ID <b>sb-human-takeover<\/b>. Ex. <b>[chips id=&#8221;sb-human-takeover&#8221; options=&#8221;Human support,Cancel&#8221; message=&#8221;&#8221;]<\/b>. <\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-rlrr6v5\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h4 id=\"manual-human-takeover\" class=\"gspb_heading gspb_heading-id-gsbp-rlrr6v5 \"><strong>Manual human takeover &#8211; OpenAI Only<\/strong><\/h4><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> The human takeover can be requested manually by the user explicitly asking to contact a human agent. This setting is active by default. <\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-72bahte\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h4 id=\"human-takeover-via-q-a\" class=\"gspb_heading gspb_heading-id-gsbp-72bahte \"><strong>Human takeover via Q&amp;A<\/strong><\/h4><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>You can enable the human takeover for specific user messages via <a class=\"scroll-to\" href=\"#open-ai-qea\">Q&amp;A<\/a> by adding the <b>human takeover<\/b> action in <b>set\n                                    data and actions<\/b>.<\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-oejih8v\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h4 id=\"manual-human-takeover\" class=\"gspb_heading gspb_heading-id-gsbp-oejih8v \"><strong>OpenAI Assistant<\/strong><\/h4><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>To enable human takeover on an OpenAI Assistant add the following <b>function<\/b> in the\n                                OpenAI <a href=\"https:\/\/platform.openai.com\/assistants\" target=\"_blank\" rel=\"nofollow\">functions area<\/a>:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\n                                {\n                                    \"name\": \"sb-human-takeover\",\n                                    \"description\": \"I want to contact a human support agent or team member. I want human support.\",\n                                    \"parameters\": {\n                                        \"type\": \"object\",\n                                        \"properties\": {},\n                                        \"required\": &#91;]\n                                    }\n                                }\n                            <\/code><\/pre>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"smart-reply\" style=\"position:relative;top:-100px;visibility:hidden;\"><\/div>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-15b0cac\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-15b0cac\" class=\"gspb_heading gspb_heading-id-gsbp-15b0cac \">Smart reply<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>Smart Reply suggests quick responses in real-time during a conversation.\n                                Once active, you will see the suggested replies in the conversation area, if any.<\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-suun0yz\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h4 id=\"information\" class=\"gspb_heading gspb_heading-id-gsbp-suun0yz \"><strong>Information<\/strong><\/h4><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> The Smart Reply feature initially checks for suggestions from the Dialogflow chatbot, provided it is active. If there is at least one suggestion, it will promptly display the results. However, if Dialogflow is inactive, or there are Dialogflow suggestions, the OpenAI suggestions will be returned instead. <\/li>\n\n\n\n<li> If the <a href=\"#language-detection\" class=\"scroll-to\">language detection<\/a> feature is active, the smart replies will use language detection as well. <\/li>\n\n\n\n<li> If the <a href=\"#multilingual-via-translation\" class=\"scroll-to\">multilingual via translation<\/a> feature is enabled, the smart replies will utilize multilingual translation as well. <\/li>\n\n\n\n<li> To read the complete text of a smart reply, hover the mouse pointer over it for a duration of 3 seconds. <\/li>\n\n\n\n<li> To restore the previous message, press the keyboard shortcuts <b>CTRL + Z<\/b>. <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"optimal-configuration-ai\" style=\"position:relative;top:-100px;visibility:hidden;\"><\/div>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-c066631\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-c066631\" class=\"gspb_heading gspb_heading-id-gsbp-c066631 \">Optimal configuration for the chatbot<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>CHAT.devad.io provides powerful tools to assist you in the process of creating the\n                                chatbot.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Activate <b>Artificial Intelligence &gt; Google &gt; Dialogflow chatbot<\/b>. If you have general or specific inquiries that require a definitive response, or if you want to use <a href=\"#rich-messages\" class=\"scroll-to\">rich messages<\/a> like buttons, the Dialogflow chatbot is the best option and it can work alongside the OpenAI chatbot. The Dialogflow and OpenAI chatbots can work together simultaneously. More details <a href=\"#dialogflow-bot\" class=\"scroll-to\">here<\/a>. <\/li>\n\n\n\n<li> Keep improviding the chatbot from the <a href=\"#chatbot-training-window\" class=\"scroll-to\">chatbot training panel<\/a>. <\/li>\n\n\n\n<li> Activate <b>Artificial Intelligence &gt; Smart Reply<\/b>. More details <a href=\"#smart-reply\" class=\"scroll-to\">here<\/a>. <\/li>\n\n\n\n<li> Activate the following <b>OpenAI<\/b> settings: <b>Chatbot<\/b>, <b>Spelling Correction<\/b>, <b>Dialogflow spelling correction<\/b>, <b>Rewrite Message Button<\/b>. More details <a href=\"#open-ai\" class=\"scroll-to\">here<\/a>. <\/li>\n\n\n\n<li> Train your OpenAI chatbot with your own content, more details <a href=\"#open-ai-training\" class=\"scroll-to\">here<\/a>. <\/li>\n\n\n\n<li> Set the value of <b>Google &gt; Dialogflow Intent detection confidence<\/b> to <b>0.81<\/b>. <\/li>\n\n\n\n<li> If your website receives traffic from multiple countries, consider activating the following <b>Google<\/b> options: <a href=\"#multilingual-via-translation\" class=\"scroll-to\">multilingual via translation<\/a>, <a href=\"#google-translation\" class=\"scroll-to\">automatic translation<\/a>, <a href=\"#language-detection\" class=\"scroll-to\">language detection<\/a>. <\/li>\n\n\n\n<li> Change the chatbot name from <b>Settings &gt; Users &gt; Bot name<\/b>. <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div id=\"ai-problems\" style=\"position:relative;top:-100px;visibility:hidden;\"><\/div>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-da984c4\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-da984c4\" class=\"gspb_heading gspb_heading-id-gsbp-da984c4 \">Problems?<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<p>The most frequent reasons for OpenAI or Google not functioning properly are listed\n                                below.\n                                For more details about the issue, open the <b>browser developer tools<\/b> and then the\n                                <b>console<\/b> tab, send a message through the CHAT.devad.io chat, and an error should\n                                appear in the console.\n                                On Chrome you can open the console from <b>Settings &gt; More tools &gt; Developer tools &gt;\n                                    Console<\/b>.<\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-e5da457\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-e5da457\" class=\"gspb_heading gspb_heading-id-gsbp-e5da457 \">OpenAI and Google AI Problem?<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> There is a <a href=\"#human-takeover\" class=\"scroll-to\">human takeover<\/a>. <\/li>\n\n\n\n<li> You can hire us to make the synchronization for you, details at the <a href=\"..\/hire-us\" target=\"_blank\">hire us<\/a> page. <\/li>\n<\/ul>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-b56f4cb\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-b56f4cb\" class=\"gspb_heading gspb_heading-id-gsbp-b56f4cb \">OpenAI Troubleshooting <\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Click the <b>Settings &gt; Artificial Intelligence &gt; OpenAI &gt; Troubleshoot problems<\/b> button and check for any error. If there is an error, it will be related to your OpenAI account, follow the error message instructions to fix the issue. <\/li>\n\n\n\n<li> Make sure to check the option <b>Settings &gt; Artificial Intelligence &gt; OpenAI &gt; Chatbot<\/b>. <\/li>\n\n\n\n<li> You reached the quote limit or you are encountering billing problems with your OpenAI account. Check it at <a href=\"https:\/\/platform.openai.com\/account\/usage\" target=\"_blank\" rel=\"nofollow\">https:\/\/platform.openai.com\/account\/usage<\/a>. <\/li>\n\n\n\n<li> If Dialogflow is enabled, OpenAI may not work correctly because your Dialogflow agent does not have the Fallback Intent. Please verify its presence on the Intents page, and if it&#8217;s missing, you can create it again by following the instructions <a href=\"https:\/\/cloud.google.com\/dialogflow\/es\/docs\/intents-default\" target=\"_blank\" rel=\"nofollow\">here<\/a>. To quickly check if this is the issue, you can disable Dialogflow and send a message consisting of 2-3 words. Then, check if the browser console has errors. <\/li>\n\n\n\n<li> If the chatbot is not replying at all and you have some Google setting active, try to disable the Google settings and check if the chatbot is working. <\/li>\n\n\n\n<li> Make sure to read the general <a href=\"#open-ai-sync-info\" class=\"scroll-to\">information<\/a>. <\/li>\n\n\n\n<li> If the training is not working as intended, for instance, if the chatbot is not responding to questions relevant to the training data, try to delete all training data from <b>Chatbot &gt; Training &gt; Informaion &gt; Delete all training data<\/b> and train the chatbot again. <\/li>\n\n\n\n<li> If the training is not working as intended, for instance, if the chatbot replies are cut off or partially incorrect, try asking the same question a few more times. The responses should improve over time. OpenAI is needs to learn from the user interactions. <\/li>\n\n\n\n<li> If your training data is from a website, and the website is multilingual, make sure the <b>lang<\/b> attribute of the <b>&lt;html&gt;<\/b> tag contains the correct language. <\/li>\n\n\n\n<li> Delete all of your OpenAI settings, leave only the OpenAI key and try again. <\/li>\n\n\n\n<li> Try to use the OpenAI <a href=\"#open-ai-assistant\" class=\"scroll-to\">assistant<\/a> instead. <\/li>\n\n\n\n<li>If you are having issue with ai answers, you can use our OpenAI key by setting <b>Settings > Artificial Intelligence > OpenAI > Sync mode<\/b> to <b>Automatic<\/b>. If this resolves your problems, it means that the issue originates from your OpenAI account. You need to purchase <a href=\"#cloud-credits\" class=\"scroll-to\">credits<\/a> to use this option.<br><\/li>\n<\/ul>\n\n\n\n<p><strong>Here are the top 10 common issues your end users might face with the OpenAI:<\/strong><\/p>\n\n\n\n<p><strong>API Key Invalid or Expired<\/strong><br>Users may encounter errors if their OpenAI API key is invalid, missing, or expired.<\/p>\n\n\n\n<p><strong>Rate Limiting or Quota Exceeded<\/strong><br>Requests may be throttled or rejected if users exceed their allotted usage limits or request rate.<\/p>\n\n\n\n<p><strong>Latency or Slow Response Times<\/strong><br>Users might experience delays in receiving responses from the OpenAI API due to network or server load.<\/p>\n\n\n\n<p><strong>Unexpected or Incorrect AI Outputs<\/strong><br>The AI may generate inaccurate, irrelevant, or misleading content, sometimes called hallucinations. We highly Recommand you using default settings, if it failed use our Ai credit or try OpenAI Assistant API for better results<\/p>\n\n\n\n<p><strong>Authentication Failures<\/strong><br>Failures in authenticating API requests due to improper key usage or configuration issues.<\/p>\n\n\n\n<p><strong>Usage Costs and Billing Concerns<\/strong><br>Users may face unexpected charges or misunderstandings about billing tied to their consumption of the OpenAI service.<\/p>\n\n\n\n<p><strong>Integration or Compatibility Issues<\/strong><br>Challenges integrating OpenAI API into user applications, including SDK version mismatches or unsupported platforms.<\/p>\n\n\n\n<p><strong>Security and Data Privacy Questions<\/strong><br>Concerns regarding how user data and queries are handled, stored, or protected by OpenAI.<\/p>\n\n\n\n<p><strong>Limited Feature Access or Model Availability<\/strong><br>Access restrictions to certain models or features based on plan limits or regional availability.<\/p>\n\n\n\n<div class=\"gspb_heading_sep_gsbp-60215da\"><div class=\"gspb_heading_sep gspb_heading_sep_before\"><\/div><h2 id=\"gspb_heading-id-gsbp-60215da\" class=\"gspb_heading gspb_heading-id-gsbp-60215da \">Google Troubleshooting<\/h2><div class=\"gspb_heading_sep gspb_heading_sep_after\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li> Click the <b>Settings &gt; Artificial Intelligence &gt; Google &gt; Troubleshoot problems<\/b> button and check for any error. If there is an error, it will be related to your Google account, follow the error message instructions to fix the issue. <\/li>\n\n\n\n<li> Make sure to check the option <b>Settings &gt; Artificial Intelligence &gt; Google &gt; Dialogflow chatbot<\/b>. <\/li>\n\n\n\n<li> If your synchronization was not successful we suggest reviewing our documentation and repeating the synchronization steps to correct any errors. If needed, we provide integration services. Details at the <a href=\"..\/hire-us\" target=\"_blank\">hire us<\/a> page. <\/li>\n\n\n\n<li> You selected the wrong agent location. <\/li>\n\n\n\n<li> Make sure are not using a mega agent. <\/li>\n\n\n\n<li> Make sure to read the general <a href=\"#dialogflow\" class=\"scroll-to\">information<\/a>. <\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-greenshift-blocks-infobox gspb_infoBox gspb_infoBox-id-gsbp-ed6aa91\" id=\"gspb_infoBox-id-gsbp-ed6aa91\"><div class=\"gs-box notice_type icon_type\"><div class=\"gs-box-icon\"><svg x=\"0px\" y=\"0px\" viewBox=\"0 0 486.463 486.463\"> <g> <g> <path d=\"M243.225,333.382c-13.6,0-25,11.4-25,25s11.4,25,25,25c13.1,0,25-11.4,24.4-24.4 C268.225,344.682,256.925,333.382,243.225,333.382z\"><\/path> <path d=\"M474.625,421.982c15.7-27.1,15.8-59.4,0.2-86.4l-156.6-271.2c-15.5-27.3-43.5-43.5-74.9-43.5s-59.4,16.3-74.9,43.4 l-156.8,271.5c-15.6,27.3-15.5,59.8,0.3,86.9c15.6,26.8,43.5,42.9,74.7,42.9h312.8 C430.725,465.582,458.825,449.282,474.625,421.982z M440.625,402.382c-8.7,15-24.1,23.9-41.3,23.9h-312.8 c-17,0-32.3-8.7-40.8-23.4c-8.6-14.9-8.7-32.7-0.1-47.7l156.8-271.4c8.5-14.9,23.7-23.7,40.9-23.7c17.1,0,32.4,8.9,40.9,23.8 l156.7,271.4C449.325,369.882,449.225,387.482,440.625,402.382z\"><\/path> <path d=\"M237.025,157.882c-11.9,3.4-19.3,14.2-19.3,27.3c0.6,7.9,1.1,15.9,1.7,23.8c1.7,30.1,3.4,59.6,5.1,89.7 c0.6,10.2,8.5,17.6,18.7,17.6c10.2,0,18.2-7.9,18.7-18.2c0-6.2,0-11.9,0.6-18.2c1.1-19.3,2.3-38.6,3.4-57.9 c0.6-12.5,1.7-25,2.3-37.5c0-4.5-0.6-8.5-2.3-12.5C260.825,160.782,248.925,155.082,237.025,157.882z\"><\/path> <\/g> <\/g> <\/svg><\/div><div class=\"gs-box-text\">\n<p>We are officially discontinuing support for Dialogflow and advise new users against using it. The platform has been effectively abandoned by its developer, so we recommend our modern Our FLOWS Builder and OpenAI to ensure a more reliable and updated experience.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The settings below are related to the Artificial Intelligence app. The human takeover happens in these cases: When the option Human takeover is active the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":".gs-box{padding:20px;border-left:5px solid transparent;margin-bottom:25px}.gs-box-text>p{margin-bottom:20px;margin-top:0}.gs-box-text>p:last-of-type{margin-bottom:0}.gs-box.notice_type{color:#856404;background-color:#fff3cd;border-color:#ffeeba}.gs-box.notice_type svg{fill:#f7a000}.gs-box.icon_type{display:flex}.gs-box.icon_type .gs-box-icon{width:28px;min-width:28px}.gs-box.icon_type 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