--- title: "How to Connect WhatsApp Twilio to Chat.devad.io - Devad CHAT Docs — Devad" url: "https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84" --- [Skip to content](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#main-content) [Devad](https://devad.io) [Home](https://devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://devad.io/pricing) [](https://devad.io/help#hc-search) [Agent view](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84.md) [Docs](https://devad.io/help?type=doc&lang=en&view=list) [Guides](https://devad.io/help?type=guide&lang=en&view=list) [Blog](https://devad.io/help?type=article&lang=en&view=list) [Changelog](https://devad.io/help?type=changelog&lang=en&view=list) Browse this Help Center [Whatsapp](https://devad.io/help?category=8&lang=en) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--151) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/guides/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--154) - [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--155) - [Setting Up Your 360dialog Account](https://devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--157) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158) - [WhatsApp Templates & Flows](https://devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [WhatsApp Templates & Flows](https://devad.io/help/en/guides/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--160) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229) - [WhatsApp Shop](https://devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp voice & video calls](https://devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--230) - [WhatsApp voice & video calls](https://devad.io/help/en/guides/whatsapp/whatsapp-voice-video-calls--231) - [WhatsApp Shop](https://devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [Help Center](https://devad.io/help) › [Docs](https://devad.io/help?type=doc&lang=en) › [Whatsapp](https://devad.io/help?category=8&lang=en) › How to Connect WhatsApp Twilio to Chat.devad.io Docs # How to Connect WhatsApp Twilio to Chat.devad.io 💡Connect your WhatsApp account using Twilio, a powerful cloud communications platform. This guide will walk you through setting up a free test account and then moving to a live production environment. Twilio Account... 💡 Connect your WhatsApp account using Twilio, a powerful cloud communications platform. This guide will walk you through setting up a free test account and then moving to a live production environment. ### Twilio Account Setup To get started, you need a Twilio account. Go to the [Twilio Signup Page](https://www.twilio.com/) and create a new account. Once signed up, you will need to verify your phone number. 💪 **Setup Tip:** When asked, choose “WhatsApp”, “Alerts & Notifications”, “With no code at all”, and “3rd party integrations” to customize your dashboard experience. ### Testing with a Free Sandbox Account Before you pay for anything, you can use Twilio’s free sandbox to test the integration with Chat.devad.io. - Log in to your **Twilio Console**. - Navigate to **Messaging > Settings > WhatsApp sandbox settings** in the left menu. - You will see two fields: **WHEN A MESSAGE COMES IN** and **STATUS CALLBACK URL**. - Go to your **Chat.devad.io** dashboard. - Navigate to **Settings > WhatsApp > Twilio settings** and copy the **Configuration URL**. - Paste this URL into both fields in Twilio. - Save the changes. ### Activate the Sandbox - Go to **Messaging > Try it out > Send a WhatsApp message** in Twilio. - Follow the on-screen instructions to send a code to the provided WhatsApp number from your personal WhatsApp. - Once connected, send a test message! ✔️ **Success!** Chat.devad.io should now receive messages sent to the sandbox account, and you can reply directly from the dashboard. ### Going Live (Production Setup) Ready to use your own number with real customers? Follow these steps. ### Step 1: Upgrade and Purchase a Number - [Upgrade your Twilio account](https://www.twilio.com/console/billing/upgrade) and enable billing. - Purchase a **Twilio Phone Number**. ❌ **Critical:** You cannot use your existing personal or WhatsApp Business App phone number. You **must** purchase a new number from Twilio for this API integration. ### Step 2: Create a Messaging Service - Go to **Messaging > Services** in the Twilio Console. - Click **Create Messaging Service**. - Follow the setup steps. When asked to **Add Senders**, select **WhatsApp Number**. - Add the Twilio number you just purchased. ### Step 3: Connect to Chat.devad.io - In your Twilio Console, copy your **Account SID** and **Auth Token**. - Go to **Messaging > Services** and copy the **Service SID** of the service you just created. - Go to **Chat.devad.io > Settings > WhatsApp > Twilio settings**. - Paste the **Account SID**, **Auth Token**, and **Service SID** (into the “Sender” field). - Save the settings. ### Frequently Asked Questions ### What are the limitations? Twilio has a message length limit of 1600 characters. If you need to send longer messages or want fewer restrictions, we recommend using the Official WhatsApp API via 360dialog. ### How does billing work? You pay Twilio directly for their services (phone number rental + per-message fees) and for WhatsApp conversation fees. Chat.devad.io does not charge extra for this integration. ### Twilio and 360dialog limitations? Twilio and 360dialog have several limitations, such as Twilio’s 1600-character message limit. We highly recommend using our Official WhatsApp API ### support for Twilio or 360dialog? We cannot provide support for Twilio or 360dialog configuration, including all related issues. ### Any details about Whatsapp Business setup? Please Visit this Full Guide https://devad.io/guides/chat-devad-io-docs/how-to-create-and-keep-whatsapp-business-account-healthy/ [For any Issues Please Check this Full Guide](https://devad.io/guides/chat-devad-io-docs/how-to-create-and-keep-whatsapp-business-account-healthy/) Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fdevad.io%2Fhelp%2Fen%2Fdocs%2Fwhatsapp%2Fhow-to-connect-whatsapp-twilio-to-chat-devad-io--84%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fdevad.io%2Fhelp%2Fen%2Fdocs%2Fwhatsapp%2Fhow-to-connect-whatsapp-twilio-to-chat-devad-io--84%20and%20answer%20questions%20about%20the%20content.) On this page [Twilio Account Setup](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-twilio-account-setup) [Testing with a Free Sandbox Account](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-testing-with-a-free-sandbox-account) [Activate the Sandbox](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-activate-the-sandbox) [Going Live (Production Setup)](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-going-live-production-setup) [Step 1: Upgrade and Purchase a Number](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-step-1-upgrade-and-purchase-a-number) [Step 2: Create a Messaging Service](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-step-2-create-a-messaging-service) [Step 3: Connect to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-step-3-connect-to-chatdevadio) [Frequently Asked Questions](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-frequently-asked-questions) [What are the limitations?](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-what-are-the-limitations) [How does billing work?](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-how-does-billing-work) [Twilio and 360dialog limitations?](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-twilio-and-360dialog-limitations) [support for Twilio or 360dialog?](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-support-for-twilio-or-360dialog) [Any details about Whatsapp Business setup?](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84#how-to-connect-whatsapp-twilio-to-chat-devad-io-any-details-about-whatsapp-business-setup) ## Keep exploring [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--151) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://devad.io/help/en/guides/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--154) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) [Devad](https://devad.io) Apps Suite Every Business Needs to Start and Grow ## Apps [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) ## Company [Plans & pricing](https://devad.io/pricing) [Contact](https://devad.io/contact-us) ## Resources [Help Center](https://devad.io/help) ## Legal [Privacy](https://devad.io/privacy-policy) [Terms](https://devad.io/terms-of-service) [Cookies](https://devad.io/cookie-policy)