--- title: "Setting Up Your 360dialog Account - Devad CHAT Docs — Devad" url: "https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132" --- [Skip to content](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#main-content) [Devad](https://devad.io) [Home](https://devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://devad.io/pricing) [](https://devad.io/help#hc-search) [Agent view](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132.md) [Docs](https://devad.io/help?type=doc&lang=en&view=list) [Guides](https://devad.io/help?type=guide&lang=en&view=list) [Blog](https://devad.io/help?type=article&lang=en&view=list) [Changelog](https://devad.io/help?type=changelog&lang=en&view=list) Browse this Help Center [Whatsapp](https://devad.io/help?category=8&lang=en) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--151) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/guides/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--154) - [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--155) - [Setting Up Your 360dialog Account](https://devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--157) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158) - [WhatsApp Templates & Flows](https://devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [WhatsApp Templates & Flows](https://devad.io/help/en/guides/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--160) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229) - [WhatsApp Shop](https://devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp voice & video calls](https://devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--230) - [WhatsApp voice & video calls](https://devad.io/help/en/guides/whatsapp/whatsapp-voice-video-calls--231) - [WhatsApp Shop](https://devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [Help Center](https://devad.io/help) › [Docs](https://devad.io/help?type=doc&lang=en) › [Whatsapp](https://devad.io/help?category=8&lang=en) › Setting Up Your 360dialog Account Docs # Setting Up Your 360dialog Account 💡We are thrilled to announce that you can now link your WhatsApp account through our partner, 360dialog. This is a great step toward integrating the native WhatsApp Business API. Setting Up Your 360dialog Account If... 💡 We are thrilled to announce that you can now link your WhatsApp account through our partner, 360dialog. This is a great step toward integrating the native WhatsApp Business API. ### Setting Up Your 360dialog Account If you don’t have a WhatsApp Business Account yet, don’t worry. The process is straightforward. You’ll need to sign up for a 360dialog account and then add your phone number. You can follow the embedded signup process here: [360dialog Embedded Signup Guide](https://docs.360dialog.com/docs/account-setup/creating-new-waba/embedded-signup) ❌ **Important:** Please make sure your Hosting Platform Type is set to “Cloud API hosted by Meta” in your 360dialog phone number settings. If it’s not, you must change it. [Click here for instructions on how to change it.](https://docs.360dialog.com/docs/account-setup/hosting-type-change) ### Using a Number Already on WhatsApp Business App? You might want to use a phone number that you are currently using on your Android or iPhone WhatsApp Business App. That is perfectly fine, but there is a catch. You must delete the account from the mobile app first. ❌ **Warning:** Deleting your account from the WhatsApp Business App will erase your chat history. This process does not transfer or save your old messages. **How to delete your account:** - Open your WhatsApp Business App. - Go to **Settings**. - Tap on **Account**. - Select **Delete my account**. - Confirm the deletion. ### Migrating from Another Provider? If you are already using the WhatsApp Business API with a different provider (like Twilio) and want to switch to 360dialog, you will need to perform a migration. Please refer to this guide for migration steps: [Migrate to 360dialog](https://docs.360dialog.com/docs/account-setup/migrating-phone-numbers/migrate-number-from-meta-or-alternate-bsp-to-360dialog-cloud-api) ### Connecting 360dialog to Chat.devad.io Once your number is ready and your 360dialog account is set up, it’s time to connect it to Chat.devad.io. - Log in to your **360dialog Dashboard**. - Navigate to the **Left Menu** > **WhatsApp Accounts**. - Generate your **API Key**. - Copy the API Key. - Go to your **Chat.devad.io** dashboard. - Navigate to **Settings > WhatsApp > 360dialog settings**. - Paste your API Key. - Click **Synchronize now**. ✔️ **Success!** Your system should now be connected. Messages sent to your WhatsApp number will appear in Chat.devad.io, and you can reply directly from there. 💪 **Testing with Sandbox:** You can also use a free sandbox account for testing purposes. [Learn more about the sandbox here.](https://docs.360dialog.com/whatsapp-api/whatsapp-api/sandbox) Note that the sandbox has limitations, such as no media attachments. ### Setting Up Message Templates To start a conversation with a user who hasn’t messaged you in the last 24 hours, you must use a Template Message. **Where to find your template details:** - **Namespace:** Go to *Left menu > WhatsApp accounts > Details* in 360dialog. - **Template Name:** Look in your 360dialog templates area. - **Default Language:** Look in your 360dialog templates area. ### Custom Parameters If your template uses dynamic variables (like a customer’s name), you can define them in the **Custom parameters** field in Chat.devad.io. Separate multiple values with commas. You can use these merge fields: - `{recipient_name}` - `{recipient_email}` 💡 **Note:** The order matters! The first merge field you list will replace the first variable in your template, the second will replace the second, and so on. ❌ **Language Compatibility:** Chat.devad.io will try to match the user’s language. However, some languages need specific codes: • Use `en_US` instead of en_GB • Use `pt_BR` instead of pt_PT • Use `zh_CN` for zh_HK and zh_TW • Use `es_ES` for es_AR and es_MX ### Frequently Asked Questions & Billing ### How does billing work? The cost of using WhatsApp via 360dialog has two parts: - **360dialog Fee:** A recurring payment for the 360dialog service. The “API only” plan is usually the best fit. - **WhatsApp Conversation Fees:** You pay WhatsApp directly for conversations. The first 1,000 service conversations each month are free. Pricing depends on the message type and the user’s country. [Check Meta’s official pricing here.](https://developers.facebook.com/docs/whatsapp/pricing) ### What are the limitations? Compared to the Official WhatsApp API, third-party providers like Twilio have limitations (e.g., Twilio has a 1600-character limit). We strongly recommend using the Official WhatsApp API or 360dialog over other third-party wrappers when possible. ### Do you provide support for 360dialog issues? We cannot provide direct support for 360dialog configurations or account issues. Please refer to the [360dialog documentation](https://docs.360dialog.com/) for help with their platform. Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fdevad.io%2Fhelp%2Fen%2Fdocs%2Fwhatsapp%2Fsetting-up-your-360dialog-account--132%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fdevad.io%2Fhelp%2Fen%2Fdocs%2Fwhatsapp%2Fsetting-up-your-360dialog-account--132%20and%20answer%20questions%20about%20the%20content.) On this page [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-setting-up-your-360dialog-account) [Using a Number Already on WhatsApp Business App?](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-using-a-number-already-on-whatsapp-business-app) [Migrating from Another Provider?](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-migrating-from-another-provider) [Connecting 360dialog to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-connecting-360dialog-to-chatdevadio) [Setting Up Message Templates](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-setting-up-message-templates) [Custom Parameters](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-custom-parameters) [Frequently Asked Questions & Billing](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-frequently-asked-questions-billing) [How does billing work?](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-how-does-billing-work) [What are the limitations?](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-what-are-the-limitations) [Do you provide support for 360dialog issues?](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132#setting-up-your-360dialog-account-do-you-provide-support-for-360dialog-issues) ## Keep exploring [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--151) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://devad.io/help/en/guides/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--154) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) [Devad](https://devad.io) Apps Suite Every Business Needs to Start and Grow ## Apps [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) ## Company [Plans & pricing](https://devad.io/pricing) [Contact](https://devad.io/contact-us) ## Resources [Help Center](https://devad.io/help) ## Legal [Privacy](https://devad.io/privacy-policy) [Terms](https://devad.io/terms-of-service) [Cookies](https://devad.io/cookie-policy)