--- title: "WhatsApp Shop - Devad CHAT Guides — Devad" url: "https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229" --- [Skip to content](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#main-content) [Devad](https://devad.io) [Home](https://devad.io) [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) [Pricing](https://devad.io/pricing) [](https://devad.io/help#hc-search) [Agent view](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229.md) [Docs](https://devad.io/help?type=doc&lang=en&view=list) [Guides](https://devad.io/help?type=guide&lang=en&view=list) [Blog](https://devad.io/help?type=article&lang=en&view=list) [Changelog](https://devad.io/help?type=changelog&lang=en&view=list) Browse this Help Center [Whatsapp](https://devad.io/help?category=8&lang=en) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--151) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/guides/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--154) - [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--155) - [Setting Up Your 360dialog Account](https://devad.io/help/en/guides/whatsapp/setting-up-your-360dialog-account--156) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--157) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/guides/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--158) - [WhatsApp Templates & Flows](https://devad.io/help/en/docs/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--159) - [WhatsApp Templates & Flows](https://devad.io/help/en/guides/whatsapp/how-to-use-whatsapp-templates-in-chat-devad-io--160) - [Connect WhatsApp Business With CHAT.devad.io](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--54) - [How to Connect WhatsApp Twilio to Chat.devad.io](https://devad.io/help/en/docs/whatsapp/how-to-connect-whatsapp-twilio-to-chat-devad-io--84) - [How to Create and Keep WhatsApp Business Account Healthy](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--87) - [Setting Up Your 360dialog Account](https://devad.io/help/en/docs/whatsapp/setting-up-your-360dialog-account--132) - [WhatsApp Shop](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229) - [WhatsApp Shop](https://devad.io/help/en/docs/whatsapp/whatsapp-shop--228) - [WhatsApp voice & video calls](https://devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--230) - [WhatsApp voice & video calls](https://devad.io/help/en/guides/whatsapp/whatsapp-voice-video-calls--231) - [WhatsApp Shop](https://devad.io/help/en/docs/whatsapp/whatsapp-shop--147) - [WhatsApp Templates & Flows](https://devad.io/help/en/docs/whatsapp/whatsapp-templates--148) - [WhatsApp voice & video calls](https://devad.io/help/en/docs/whatsapp/whatsapp-voice-video-calls--149) [Help Center](https://devad.io/help) › [Guides](https://devad.io/help?type=guide&lang=en) › [Whatsapp](https://devad.io/help?category=8&lang=en) › WhatsApp Shop Guides # WhatsApp Shop WhatsApp Shop Integration To showcase products from your shop, utilize the merge fields outlined below. To displays the products of your shop use the merge… Abdullah HA ## WhatsApp Shop Integration To showcase products from your shop, utilize the merge fields outlined below. - **Order Processing:** When a user submits an order, the order details are transmitted to the URL defined in **Settings > WhatsApp > Order webhook**. The script at that URL is responsible for processing the order and confirming it to the user via the PHP API function `sb_whatsapp_send_message()`. - **WooCommerce:** To integrate the shop with WooCommerce, please click [here](https://chat.devad.io/docs/#woocommerce-whatsapp) . ## WhatsApp shop To displays the products of your shop use the merge fields below. | Merge field | Description | | --- | --- | | {catalog id=”123″ product_id=”123″ body=”” footer=””} | Display a single product. Replace id with the catalog ID and product_id with a product ID. The attributes body and footer are optional. | | {catalog id=”123″ product_id_1_1=”123″ product_id_1_2=”123″ product_id_2_1=”123″ section_1=”” section_2=”” header=”” body=”” footer=””} | Display multiple products. Replace id with the catalog ID. Add products by grouping them into sections, via the attributes product_id_[A]_[B], replace [A] with the section index, starting from 1, replace [B] with the product index, starting from 1 for each section. You must also add the attribute section_[A]=”” for each section, replace [A] with the section index. The attributes header and body are required, footer is optional. | --- - When the user sends the order, the order information is sent to the URL specified in **Settings > WhatsApp > Order webhook**. The page at that URL should process the order and send a message to the user via the PHP API function **sb_whatsapp_send_message()**. - To connect the shop to WooCommerce click [here](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#woocommerce-whatsapp) . --- ## More information - You cannot send a WhatsApp message to a user who has sent you a message more than 24 hours ago or has never messaged you before. WhatsApp prohibits this action. Instead, you must use a WhatsApp template or send an [text message](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#text-message-fallback) . If you encounter an “Error message: Re-engagement,” it indicates this situation. - If you does not receive WhatsApp messages make sure you are not assigning the WhatsApp conversations to a [department](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#departments) and that the WhatsApp number used for testing is not a phone number of a CHAT.devad.io admin or agent. Also, make sure you setup correctly the WhatsApp webhook URL . - If you can not send messages, an error should appear in the admin area when you try to send a message to the user. - We cannot provide support for Twilio or 360dialog configuration, including all related issues. - We cannot provide support in getting your WhatsApp account or WhatsApp message template approved. - WhatsApp conversations and messages are compatible with [queue and routing](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#queue-routing) . - If you are testing with the sandbox and after 72 hours you can no longer send messages to your phone number you must link again your phone number to your sandbox. - You can send [rich messages](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#rich-messages) to WhatsApp. If you send chips, buttons or select rich messages, with more than 3 options, you can use the **whatsapp=”Your menu text”** shortcode attribute to set the text of the WhatsApp message menu. - The [follow-up message](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#follow-up-message) is supported, but the message is always sent, also if an agent replies. - The [offline message](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#offline-message) is supported, but the timetable is not sent. - The chatbot is supported. The [human takeover](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#human-takeover) feature is also supported. To enable the Dialogflow chatbot support for audio messages, activate **Settings > Artificial Intelligence > OpenAI > Speech recognition** - The supported AI features include **language detetction**, **spelling correction**, **multilingual via translation**, **Google search**. - Twilio and 360dialog has many limitations. For example, Twilio does not support messages longer than 1600 characters. We strongly recommend to use the Official WhatsApp API. Use this page [Ask ChatGPT](https://chatgpt.com/?q=Read%20https%3A%2F%2Fdevad.io%2Fhelp%2Fen%2Fguides%2Fwhatsapp%2Fwhatsapp-shop--229%20and%20answer%20questions%20about%20the%20content.) [Ask Claude](https://claude.ai/new?q=Read%20https%3A%2F%2Fdevad.io%2Fhelp%2Fen%2Fguides%2Fwhatsapp%2Fwhatsapp-shop--229%20and%20answer%20questions%20about%20the%20content.) On this page [WhatsApp Shop Integration](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#whatsapp-shop-integration) [WhatsApp shop](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#gspb-heading-id-gsbp-cba7171) [More information](https://devad.io/help/en/guides/whatsapp/whatsapp-shop--229#gspb-heading-id-gsbp-88b4dc2) ## Keep exploring [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://devad.io/help/en/guides/whatsapp/connect-whatsapp-business-with-chat-devad-io--152) [### Connect WhatsApp Business With CHAT.devad.io CHAT.devad.io provides many flexible option to connect your WhatsApp Business Number WhatsApp Integration Options: To install and connect WhatsApp with CHAT App, you have four…](https://devad.io/help/en/docs/whatsapp/connect-whatsapp-business-with-chat-devad-io--151) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://devad.io/help/en/guides/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--154) [### How to Create and Keep WhatsApp Business Account Healthy 🚀 WhatsApp Success Starts Here: The Essential Compliance Guide for Your Business Are you using the Meta Embedded Sign-Up through CHAT.devad.io to connect with customers…](https://devad.io/help/en/docs/whatsapp/how-to-create-and-keep-whatsapp-business-account-healthy--153) [Devad](https://devad.io) Apps Suite Every Business Needs to Start and Grow ## Apps [POST](https://devad.io/post) [CHAT](https://devad.io/chat) [SITE](https://devad.io/site) [AI](https://devad.io/ai-agent) ## Company [Plans & pricing](https://devad.io/pricing) [Contact](https://devad.io/contact-us) ## Resources [Help Center](https://devad.io/help) ## Legal [Privacy](https://devad.io/privacy-policy) [Terms](https://devad.io/terms-of-service) [Cookies](https://devad.io/cookie-policy)