Refund Policy
Last updated: October 25, 2025
At Devad.io, we strive to build tools that help you grow your social presence effortlessly. We want you to be thrilled with your purchase. However, we understand that sometimes a tool just isn’t the right fit for your specific workflow—and that is perfectly okay.
Our 15-Day Money-Back Guarantee
We are happy to offer a full refund within 15 days of your initial purchase for any of our plans or applications.
This policy is designed to give you peace of mind. You can sign up, explore the full features of the Services or Apps (post.devad.io, chat.devad.io, and others), and decide if we are the right partner for you.
If you decide Devad.io isn’t for you within those first 15 days, we will refund your payment in full. No questions asked.
How to Request a Refund
To initiate a refund, simply contact our support team at [email protected] within the 15-day window. Please include your account email address or transaction ID to help us locate your order quickly.
Refund FAQ
Do I need to provide a reason for the refund?
No. While we always appreciate feedback on how we can improve, you are not required to provide a reason. If it’s not a fit, simply let us know, and we will process the refund.
How long does it take to receive my money back?
We process refund requests immediately on our end. However, depending on your bank or credit card provider (and our payment processors like Stripe/Paddle), it typically takes 5 to 10 business days for the funds to appear back on your statement.
What happens to my account after a refund?
Once a refund is processed, your account will be downgraded to our Free plan (if available) or deactivated, and access to premium features will be removed. If you have scheduled posts or active automations that require a paid plan, they will be paused.
Can I get a refund after 15 days?
Our refund window is strictly 15 days. However, you can cancel your subscription at any time. If you cancel after the refund window has passed, you will not be charged for the next billing cycle, and you will retain access to your paid features until the end of your current term.
Does this apply to annual plans?
Yes. The 15-day money-back guarantee applies to both monthly and annual subscriptions. We want you to feel secure regardless of the commitment you choose.
Who do I contact for help?
If you have any questions about this policy or need assistance with your account, please email us at [email protected]. We are here to help!