Ticket Summary
A customer asks how to confirm that their CHAT App widget is connected and receiving messages.
Suggested Answer
Ask the customer to open the website in a private window, send a test message, and confirm that the conversation appears in the CHAT App inbox.
Support Checklist
- Check the widget code is installed once.
- Confirm the domain is allowed in settings.
- Review cache, optimization, and consent tools if the widget does not load.
When To Escalate
Escalate if the widget script is present but the browser console reports blocked requests or account authentication errors.