Changelog
CHAT Help Center documentation update — November 2026
2 November 2026 — This documentation update adds an illustrated CHAT Help Center reference and a step-by-step publishing guide.
Documentation Update: Help Center publishing
Bug Fixes
Clarified the documentation warning that Publish includes current unsaved editor changes.
Clarified that Save draft withdraws an existing published page until it is published again.
Added guidance to inspect the saved entry before retrying an uncertain operation, reducing the risk of duplicate pages.
New Features
Added content types, categories and publishing states, including a four-type comparison table and editor illustration.
Added Create and publish an illustrated CHAT Help Center guide, covering prerequisites, image insertion, language review, draft readback and publication checks.
Optimizations
Separated reference material from task instructions using the Document and Guide content types.
Placed the pages in existing CHAT categories and linked the guide to its reference.
Included descriptive image alternatives, captions and a public-page verification checklist.
Start with the task you need
Read the reference when choosing a content type or publication state. Follow the guide when preparing a new illustrated entry. Review the complete current editor before publishing.